Job Title: Success & Insights Manager Location: Pune The Role: We’re looking for a Success & Insights Manager who thrives on conversations. Your mission: help customers and prospects succeed — and bring back the insights that make Tuskr better every day. Responsibilities Work with prospects: Understand their testing challenges, explore the tools they use, and show how Tuskr can help. Work with customers: Learn how they use Tuskr, uncover gaps, gather industry insights, and build strong relationships that drive adoption and retention. Bring back insights: Research independently (e.g., how industries like hardware or medtech approach testing), analyze competitor products, gather references and networks, and share feedback with the product team to influence roadmap and growth. Be on the ground: Visit customers and prospects in person when needed. Must Have At least 1 year in a client-facing role (Customer Success, Sales, Presales, or similar). Strong communication skills — listening, asking the right questions, and explaining clearly. An aptitude for quickly understanding popular SaaS tools (e.g., Cypress, Playwright, Jira, Make.com) and connecting them to customer challenges. Resourceful mindset — no spoon-feeding here; you should be able to dig into docs, ChatGPT, industry practices, or customer references to figure things out. Willingness to travel for customer visits. Self-starter who can work independently in a fast-paced SaaS environment. What We Offer A chance to work at a fast-growing SaaS company where your insights directly shape the product. Exposure to both customer-facing and product-facing work. Competitive compensation.
As a Success & Insights Manager at Tuskr, your main focus will be on engaging in meaningful conversations with customers and prospects to drive success and gather valuable insights that contribute to the continuous improvement of our product. Your responsibilities will include working closely with prospects to understand their testing challenges, demonstrating how Tuskr can address their needs, and showcasing the value proposition of our solution. You will also collaborate with existing customers to identify usage patterns, gather feedback, and establish strong relationships that foster adoption and retention. In addition, you will be responsible for conducting independent research to stay informed about industry trends, competitor products, and customer preferences. By leveraging your insights, you will provide valuable feedback to the product team to influence the roadmap and drive growth. Furthermore, you will have the opportunity to visit customers and prospects in person to build rapport and address their needs effectively. To excel in this role, you must have a minimum of 1 year of experience in a client-facing position, such as Customer Success, Sales, or Presales, and possess exceptional communication skills. You should be adept at quickly grasping the functionalities of popular SaaS tools and aligning them with customer requirements. A resourceful mindset is crucial, as you will be expected to independently seek solutions through research, industry best practices, and customer insights. This role also requires a willingness to travel for customer engagements and demands a self-starting attitude to thrive in a dynamic SaaS environment. In return, Tuskr offers you the opportunity to work in a rapidly growing SaaS company where your contributions directly impact the product. You will gain exposure to both customer-facing and product-facing aspects of the business and receive competitive compensation for your efforts.,