Job
Description
Job description We require a Subject Matter Expert with expertise in the Phoenix OT environment to support the transition and operational support. The SME should have a deep understanding of the Phoenix Architecture(Switches and Mguards and other OT related devices) and configuration to ensure a successful onboarding process and seamless operational continuity. Job description: Knowledge Transfer & Documentation Conduct in-depth sessions with the incumbent team to understand the existing OT environment, architecture, and configurations. Reviewing technical documentation, such as network topology, system configurations, integration and documentation and ensure completeness, accuracy, operational workflow and compliance with regulatory requirements. Identify custom configurations, integrations, and automation in place. Validate and prepare Standard Operating Procedures (SOPs), escalation matrices, and troubleshooting guides. Technical Assessment & Gap Analysis Assess the current state of the infrastructure, including hardware, software, and security policies. Identify any gaps, risks, or technical debt that need to be addressed before the transition. Recommend improvements or optimizations to enhance system reliability and performance. Providing recommendations and insights based on the findings of the due diligence assessment. Operational Support & Readiness Assist in setting up monitoring, alerting, and incident response mechanisms for continued support. Ensure that necessary access controls, user privileges, and security policies are in place. Validate and support the integration of OT applications with ITSM tools (e. g. , ServiceNow) for automated ticketing. Identifying potential technical risks and vulnerabilities that may impact the organizations operations, data security, or compliance. Support Operational issues Training & Enablement of Orange Resources Provide hands-on training and knowledge transfer to Orange I2 operational team. Develop a transition playbook outlining key procedures and troubleshooting methods. Subject Matter Expertise, Troubleshooting Guides, Escalation Matrices, Phoenix Architecture, Ot Environment, Itsm Tools, Standard Operating Procedures
