Posted:1 week ago|
Platform:
Work from Office
Full Time
Acts as subject matter expert (SME) to our patient relationship officers (PRO) department
Manages activities of new Sales Agents to ensure effective performance. Provides motivation to Agents through individual interaction, goal setting, periodic meetings and effective learning techniques
Responsible for coaching, development and improving the confidence of new agents for the taking calls
Monitors agent calls and agent performance to identify training gaps for more productivity
Ensures that established goals and targets for the agents are reached and motivates department to meet these goals
Utilizes trainee feedback about training course and nesting learnings. Maintains required Training forms (Class roster, training logs and other forms as determined on the program)
Responsible for evolving training content and process to maximize graduation and sales performance of new hires
Must work from assigned location and able to work a flexible schedule time as assigned.
Minimum Graduation with 3-5 years of experience as SME into the customer care domain
Ability to mobilize people in a way to make them adopt companies product and process
Able to handle size of 10-20 employees, monitoring about their team day to day activities
Ability to act as a mentor, guide and prime, while monitoring, coaching, analysing and motivating a team for increase sales count
Expertise into the constantly focus his efforts on set organisational objectives and goals
Ability to work under tight deadlines, peak situation and able to work on under pressure
Creative, ability to suggest new ideas and new ways of accomplishing business activities
Male and immediately joiner with customer care exposure preferable for this position.
Punarjan Ayurveda
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