Multiple International Voice Processes Professional

1 - 5 years

2 - 5 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

multiple international voice processes

Key Responsibilities:

  • Handle

    inbound and outbound voice calls

    from international customers (U.S., U.K., Australia, etc.).
  • Respond to customer inquiries, complaints, and requests with accuracy and professionalism.
  • Maintain

    high service quality

    and adhere to process SLAs (Service Level Agreements).
  • Record details of calls, transactions, and feedback accurately in the CRM system.
  • Escalate unresolved issues to the appropriate teams and ensure timely closure.
  • Stay updated on product/process knowledge and deliver consistent support.
  • Work in

    rotational shifts

    as per international time zones.
  • Maintain

    courtesy, empathy, and effective communication

    in all interactions.

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