Student Support Executive

JOB DESCRIPTION:

Profile: Student Support Executive

Location: 2nd Floor, Shivranjan Tower, Ward No. 8, Someshwarwadi, Pashan, Pune, Maharashtra 411008

Job Type: Full-Time

Department: Student Support/ Service Team

Industry: Edutech

ABOUT COMPANY:

Company Name: IFAS Edutech Pvt.ltd.

IFAS Edutech is a leading educational technology company committed to enhancing the learning experience through innovative solutions. We deliver high-quality educational content and services to students and educators, revolutionizing the way education is accessed and consumed.

We are basically an e-learning platform where we provide courses for students, aspirants and professionals for cracking exams like IIT-JAM, GATE, NEET, MPSC, UGC- NET, CSIR-NET, etc.,

The company was founded by Dr.Kailash Choudhary and Radheshyam Choudhary and was established in the year 2002.

We have 4 branches in India - Kolkata, Pune (Someshwarwadi),Jodhpur, and Hyderabad.

Website: www.ifasonline.com

KEY RESPONSIBILITIES:

What you’ll do

IFAS Edutech Pvt. Ltd. is looking for Student Support Executive to join our dynamic team and embark on a rewarding career journey.

• IVR Calling:
• Handle inbound and outbound IVR-based calls to assist students with inquiries and concerns.
• Provide prompt and accurate resolutions to student queries.
• App Ratings Calling:
• Reach out to students and gather feedback on their app usage experience.
• Encourage satisfied students to provide positive ratings and reviews on app platforms.
• New Admission Follow-Ups:
• Contact prospective students to guide them through the admission process. o Provide detailed information about courses, fees, and policies, ensuring timely followups.
• Portal Technical Issues Feedback Calling:
• Communicate with students facing technical difficulties on the portal. o Gather detailed feedback and escalate issues to the technical support team for resolution.
• Reference Generation Calling:
• Engage with students to identify potential referrals for admissions.
• Highlight referral benefits and ensure the collection of accurate information.
• Installment Recovery Calling:
• Follow up with students regarding pending fee installments. o Provide clarity on payment plans and deadlines, and ensure timely recovery of dues.

Required Skills and Qualifications:

• Education: Bachelor's degree in any discipline (preferred MBA,BCA,BSC,BE,BTECH etc;).
• Experience: Prior experience in customer service, telecalling, or student support roles is an advantage.
• Communication Skills: Excellent verbal and written communication in
• Technical Proficiency: Familiarity with CRM tools, IVR systems, and student support portals is a plus.
• Problem-Solving: Ability to handle queries efficiently and provide effective solutions.
• Interpersonal Skills: Strong relationship-building skills with a student-centric approach.

Benefits:

• Provident Fund
• Competitive Package
• Growth centric culture

Schedule: Day shift (10-7 pm)

Language: English (Preferred)

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person