Strategy and Operations Principal Lead, Brand

About the job

The India GTM team supports Google's India business across LCS. The product strategy and operations team works with product and specialist teams to develop and deliver LCS product strategy. In this role, you will manage market share updates and identify market trends.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Partner with specialists to drive LCS and business growth.
• Drive operational priorities, provide management updates, and support the management agenda.
• Define key success metrics and execution plans, review organizational efficiencies, and develop organization design proposals to achieve service model excellence.
• Respond to problem statements raised by the local leadership team via hypothesis generation, problem-solving, and insight generation across landscape/performance assessments.
• Work with country leadership to develop the annual business strategy, identify market trends, opportunity sizing, and put forward recommendations that will enable customer success.