Store Manager

Role & responsibilities

Sales & Business Performance

• Analyze sales figures and forecast future sales volumes to maximize profits.
• Interpret trends and make data-driven decisions for planning and forecasting.
• Utilize technology tools to record sales data and prepare analytical reports.
  

Inventory & Stock Management

• Oversee inventory levels and implement efficient stock control practices.
• Take strategic decisions to reduce shrinkage and maintain stock accuracy.
  

Store Operations & Customer Experience

• Ensure compliance with company standards in customer service, health, safety, and hygiene.
• Address customer complaints and queries promptly and effectively.
• Maintain a safe and clean environment for customers and employees.
  

Team Leadership

• Lead, train, and motivate store team to achieve sales targets and operational efficiency.
• Conduct performance appraisals, identify training needs, and manage recruitment processes.
• Implement strategies to reduce attrition and retain high-performing talent.
  

Training & Development

• Plan and execute training sessions for store team members
• Monitor learning effectiveness and skill enhancement across the team.
  

Communication & Coordination

• Conduct regular team meetings and share business updates.
• Liaise with internal departments to implement new initiatives and strategies.
  

Market & Competitor Analysis

• Stay updated on retail market trends and competitor strategies.
• Recommend and execute action plans based on market insights.
  

Store Efficiency & Profitability

• Identify areas for improvement and implement changes (e.g., adjusting store hours, sales tactics).
• Support in driving in-store sales during peak periods and promotional events.
  

Marketing & Visual Merchandising

• Coordinate with the corporate marketing team for local execution of campaigns.
• Oversee store merchandising in line with brand (Apple) guidelines.
• Ensure execution of promotional events and visual displays.
  

Mystery Audits & Compliance

• Train the team for upcoming Mystery Audits and ensure 100% readiness
• Conduct mock audits and awareness sessions to maintain audit scores.