Store Manager

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.

Key Deliverables(

Sales & Performance Management:

• Target Achievement: Drive and monitor the achievement of sales goals for your department. You'll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.
• Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives.
• Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.

Customer Experience:

• Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor.
• Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.
• Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes

Visual Merchandising & Store Presentation:

• Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment.
• Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation.

Operational Leadership:

• Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.
• Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes.
• Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.

Cashier Support & Training:

• Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.

Key Skills

• Sales & Business Acumen
• Customer Orientation
• Team Management
• Operational Excellence
• Good Interpersonal skills

Experience Required

• 10+ years store operations experience with 5+ years in Store Management role
• Currently, working as a Store Manager for Retail/Apparel brand preferred.