Store Manager

JOB DESCRIPTION-STORE MANAGER

Title - Store Manager

Reporting to Area Operations Manager

Skip Level - City/Zonal Manager

About Lenskart:

About the Role:

Responsibilities:

Customer focus: Driving Net Promoter Score:

- Greeting customers when they enter store and coaching the team to do the same . - Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority. - Dealing with customer service issues such as queries and complaints at store level and - ensuring this is consistent with the team. - Striving to have long lasting and fruitful relationships with each of our customers.

Driving sales vs. Plan:

- Driving the sales of the store to meet the allotted targets by allocating the targets to the staff .

- Developing a culture of high sales performance expectations, i.e. Sales Leadership.

- Motivating and inspiring the field team to drive for results .

- Assessing field capability and establish performance priorities at group level.

People development (Attrition Control):

- Assisting in recruiting and selecting high potential staff.

- Providing effective on-the-job training and guidance to team members making use of company training modules.

- Delivering clear, motivating and constructive feedback in a timely manner to all retail associates.

- Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan.

- Understanding the reasons for attrition and taking measures to control it.

Cash & Inventory Management:

- Monitoring cash reconciliation to ensure there is no mismatch of store funds.

- Ensuring availability of required merchandise and services.

- Conducting stocktakes regularly.

- Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed.

- Performing the necessary quality checks for the new products.

- Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer.

Supervision:

- Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved.

- Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards.

SOP adherence & Implementation:

- Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees.

- Updating colleagues on business performance, new initiatives and other important issues. - Scheduling the teams shift timings to meet the stores business needs and demands.

- Ensuring staffing levels are adequate to effectively operate the store.

Store upkeep & Maintenance:

- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Personal attributes & competencies:

- Minimum qualification: Graduate

- Ability to act as a link between strategy and execution

- Ability to develop and inspire people to achieve their best

- Ability to build rapport and trusting relationships

- Ability to understand stated and unstated needs of the customer and offer solutions

- Clear communication and active listening skills

- Ability to adapt to a changing environment and openness to learn

- Proactive task ownership, result-orientation, and customer-orientation

- Ability to multitask and organize activities based on priority