Store Manager

Job Purpose

The Store Manager is responsible for driving store profitability, delivering superior customer experience, managing end-to-end store operations, and leading a high-performing team in a premium apparel retail environment.

Key Responsibilities

Business & Sales Management

• Drive store sales, productivity, and profitability as per targets.
  
• Monitor KPIs such as conversion, ATV, UPT, and footfall.
  
• Execute monthly and seasonal sales plans and VM guidelines.
  
• Ensure availability of right merchandise mix and stock health.
  

Customer Experience

• Deliver premium customer service aligned with brand standards.
  
• Handle escalated customer concerns and ensure quick resolution.
  
• Build long-term customer relationships and repeat business.
  
• Ensure grooming, service etiquette, and selling standards are followed.
  

Team Management

• Lead, motivate, and develop the store team.
  
• Plan rosters, manage attendance, leaves, and productivity.
  
• Conduct regular training on product knowledge and selling skills.
  
• Identify high performers and support talent development.
  

Store Operations

• Ensure smooth day-to-day store operations.
  
• Manage inventory, stock audits, shrinkage control, and replenishment.
  
• Ensure compliance with SOPs, statutory requirements, and safety norms.
  
• Coordinate with HO teams for merchandising, HR, and operations.
  

Visual Merchandising

• Ensure VM execution as per brand guidelines.
  
• Maintain store aesthetics, displays, and visual appeal.
  

Desired Candidate Profile

• 5-6 years of experience in apparel retail.
  
• Minimum 2-3 years as a

  Store Manager

  in premium / large-format apparel stores.
• Experience handling a store business of

  1015 Cr+ annually

  (preferred).
• Strong leadership, communication, and customer-centric mindset.
  
• Hands-on experience in sales planning, team handling, and store operations.
  

Education

• Graduate / MBA (preferred).
  

Skills & Competencies

• Sales & Business Acumen
  
• Team Leadership & People Management
  
• Customer Experience Excellence
  
• Operational Discipline
  
• Strong Communication & Interpersonal Skills

Interested candidates share your CV on hrbp.ta@iconicindia.com or 9625223599