Location - Santacruz Key Responsibilities: Handle outbound calls in a professional and efficient manner. Provide accurate and timely information regarding products/services to customers. Resolve customer issues and complaints, ensuring high satisfaction. Maintain detailed records of customer interactions and follow up as required. Update customer records and systems based on interactions. Collaborate with other teams to address customer needs and improve service delivery. Maintain a positive, empathetic, and professional attitude towards customers at all times. Skills & Qualifications: Proven experience in a call center or customer service role (preferred). Excellent verbal communication and listening skills. Ability to remain calm and professional in stressful situations. Proficient in using computers and customer service software. Strong problem-solving skills and attention to detail. Ability to work independently as well as part of a team. Good Communication mandatory.

Retail Operation Implementation of Organization strategies Analyses store report and budgets. Responsible for increasing sales. Ensuring proper merchandise in the store Manage, maintain and submit timely report as required of all merchandise and non-merchandise stock. Accountable for Inventory handling & integrity issues. Maintain the weekly Roster Building and retaining customer relationship through continuous interaction and customer engagement. To ensure the effectiveness for process improvements, training need analysis and stock management. Maintain security controls-cash, keys, alarms and stock. Business Development Implement and monitored processes related to area operations. Plan and Implement promotional plans. Meeting targets effectively Team Management Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations. Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover. Creating growth path for deserving, identified and eligible employees. Miscellaneous To initiate tie ups with brands / retailers with an objective to increase footfalls for stores To initiate tie-ups with different media to ensure increased brand visibility To create alliances with external partners to increase value addition to the existing customer base. To conduct customer research to understand customer perception/ feedback on various marketing led activities To plan and execute innovative ideas with regards to marketing income Other Benefits Performance Based Incentives Commission PF Facility

Location - Bandra Role & Responsibilities Graphic Design & Visual Content Creation : Design high-quality visual assets for social media , digital marketing, email campaigns, and offline materials (brochures, banners, posters). Ensure creative consistency and alignment with the Living Liquidz brand across all platforms. Produce visually engaging content that reflects the luxury and premium nature of the brand. Video Production & Editing : Create high-quality video content for social media platforms, website, and marketing campaigns. Manage video editing using industry-standard software to ensure polished final products that align with the brands aesthetic . Collaborate with the creative team to bring innovative video concepts to life. Printing & Packaging Design : Create and oversee the design of print materials such as product packaging, labels, brochures, and promotional materials. Ensure all printed materials align with the brands premium image and luxury aesthetic. Work closely with manufacturers to ensure the quality and accuracy of designs during the printing and production process. Software Expertise : Adobe Photoshop (Ps) , Illustrator (Ai) , After Effects (Ae) for designing and editing visual content. Proficiency in AI-powered tools such as DALL•E , Sora , and Vyond for generating creative concepts and automating design tasks. Experience in video production software like Premiere Pro and Final Cut Pro to create compelling, high-quality videos. Digital Innovation & Trend Awareness : Stay ahead of design trends, experimenting with new tools , technologies, and techniques to deliver fresh and innovative designs. Leverage AI-driven platforms to enhance creativity and efficiency in content creation . Collaboration & Feedback : Work closely with the creative director , marketing team, and other designers to deliver high-impact campaigns. Respond to feedback and refine designs to meet the needs of the project, maintaining a luxury feel in every piece of content. Qualifications & Experience 3-5 years of experience as a graphic designer , preferably with a focus on luxury or lifestyle brands . Strong portfolio showcasing expertise in graphic design , video production , and digital content creation . Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects). Experience with AI tools like DALL•E , Sora , and Vyond for design automation and video content generation . Strong understanding of digital design trends and an eye for luxury aesthetics . Experience in print and packaging design with a focus on quality and precision in the production process. Excellent communication skills, with the ability to collaborate across departments and understand project requirements.

Location - Bandra Role & Responsibilities Creative Leadership : Lead and define the creative vision for Living Liquidz, ensuring alignment with the brands values and business objectives. Oversee and maintain brand consistency across all creative campaigns , both digital and traditional media . Develop and implement long-term creative strategies that foster innovation and position the brand as a leader in the premium liquor space. Team Management & Collaboration : Manage, mentor, and inspire a team of creative professionals (designers, copywriters, digital creatives), fostering collaboration and nurturing talent. Ensure seamless communication and alignment between creative teams and other departments, such as marketing and digital , to drive integrated, cohesive campaigns. Provide feedback and support to enhance team skills, elevate their work, and maintain high standards of creativity and execution. Social Media & Digital Innovation : Oversee and guide the creation of innovative digital content strategies for social media platforms like Instagram, Facebook, YouTube, and emerging channels. Explore and implement new technologies (AR, VR, immersive content) to create unique, interactive experiences that engage our luxury audience . Leverage data and trends to adapt strategies, ensuring content resonates and drives engagement across various digital platforms . Art Direction & Visual Storytelling : Lead the creative direction for visual assets , including photography , video , and digital design , ensuring each piece aligns with the premium nature of the brand. Work with external agencies and in-house teams to produce high-quality visual campaigns that tell compelling luxury stories and elevate the Living Liquidz brand . Maintain oversight on all design and visual execution , ensuring creativity is at the forefront while balancing commercial objectives . Copywriting & Brand Messaging : Develop brand voice guidelines , ensuring messaging is consistent, high-impact, and aligned with the luxury nature of the Living Liquidz brand . Lead the creation of compelling copy for campaigns, digital content, social media , and offline materials that resonate with our target audience . Work closely with the content team to ensure all written communication is strategically crafted and enhances the overall brand narrative . Qualifications & Experience 7+ years of experience in creative direction , brand strategy , or art direction , ideally within the luxury or lifestyle sector. Proven experience managing cross-functional teams , with the ability to inspire and lead designers , copywriters , and digital creatives . Expertise in digital marketing , content creation , and understanding of emerging trends across social media platforms , with a focus on engagement and innovation . Strong background in visual storytelling , art direction , and creative processes with a keen understanding of balancing creativity with business goals . Excellent communication skills , with the ability to articulate and present ideas clearly to stakeholders and leadership . Bachelors degree in Design , Communications , Advertising , or a related field.

Location - Bandra Role & Responsibilities As a Social Media Manager , you will lead the end-to-end strategy, execution, and performance analysis of our digital presence across key platforms. Your expertise will shape the brands identity, voice, and community engagement. Social Media Strategy & Execution Develop and execute a comprehensive social media strategy aligned with brand goals. Manage content calendars, ensuring timely posting across Instagram, Facebook, YouTube, Twitter, and LinkedIn . Drive audience engagement, brand storytelling, and social-first campaign development . Content Creation & Visual Identity Work closely with graphic designers, video editors, and photographers to create stunning visuals, reels, and motion content . Craft compelling, on-brand captions and messaging that resonate with the premium liquor audience. Experiment with new content formats (Reels, Stories, GIFs, UGC, Influencer Collaborations) . Influencer & Community Engagement Build and nurture relationships with key influencers, mixologists, bartenders, and industry experts . Foster an active online community by responding to comments, DMs, and engaging with followers. Identify brand collaboration opportunities to amplify reach and engagement. Performance & Analytics Track and analyze engagement metrics, follower growth, and content performance . Utilize tools like Meta Business Suite, Google Analytics, and social listening platforms . Optimize strategy based on data-driven insights and emerging trends . Trendspotting & Innovation Stay ahead of social media trends, viral content, and emerging platforms . Integrate AI-driven content strategies and automation tools to enhance efficiency. Experiment with interactive campaigns, AR filters, and social commerce . Qualifications & Experience 4+ years in social media management, digital marketing, or content strategy. Proven experience in luxury, alcohol, lifestyle, or FMCG brands is a plus . Strong understanding of Instagram, Facebook, YouTube, LinkedIn, and emerging platforms . Creative mindset with expertise in copywriting, storytelling, and visual aesthetics . Hands-on experience with content scheduling, community engagement, and influencer partnerships .

Location - Bandra, Mumbai Role & Responsibilities As a Digital Marketing Strategist , you will own the paid media performance, search engine visibility, and website optimization strategies across digital channels. You will work with internal stakeholders and partners to ensure brand visibility, traffic, and conversion growth. Search Engine Marketing (SEM) & Paid Media Plan, implement, and optimize Google Ads (Search, Display, YouTube, Shopping) campaigns to drive qualified traffic and conversions. Develop audience segmentation strategies and A/B testing plans to maximize ad ROI. Manage budget allocations and ensure CPA, ROAS, and CTR goals are consistently achieved. Search Engine Optimization (SEO) Conduct regular SEO audits, keyword research, and on-page/off-page optimization . Work with developers and content creators to improve technical SEO, metadata, and internal linking . Monitor keyword rankings, site health, and organic traffic performance via Google Search Console, SEMrush, or Ahrefs . Website & Conversion Rate Optimization (CRO) Collaborate with web teams to improve site UX/UI, page speed, and funnel performance . Use Google Analytics, Hotjar, or GA4 to identify user behavior patterns and recommend CRO tactics. Monitor bounce rates, dwell time, and conversion paths to inform strategic changes. Analytics, Reporting & Growth Strategy Develop and maintain detailed performance reports and dashboards. Translate insights into actionable strategy updates across paid and organic channels. Stay on top of industry trends, Google algorithm changes, and ad platform updates . Qualifications & Experience 4 - 6 years of experience in digital marketing, with a focus on Google Ads, SEO, and performance campaigns . Strong understanding of Google Ads Manager, Search Console, Analytics (UA & GA4), and Tag Manager . Experience with e-commerce or high-volume consumer platforms is preferred . Proficiency in SEO tools like SEMrush, Ahrefs, Moz, Screaming Frog, etc. Familiarity with HTML basics, website CMS platforms (like WordPress/Shopify) , and landing page tools. Analytical thinker with a track record of building data-driven strategies and increasing ROI.

Location - Lower Parel Age - 23 & Above Key Responsibilities: Ensure the cleanliness and hygiene of the store, backroom, and storage areas. Assist in unloading deliveries and restocking shelves with liquor, wine, and other beverages. Organize and maintain the storage area, ensuring all items are stored properly and safely. Assist in basic inventory checks and alert management of low stock or discrepancies. Dispose of packaging, waste, and recyclables appropriately and in compliance with store policies. Support the team in setting up displays and promotional arrangements. Maintain safety standards, especially around handling glass bottles and alcohol products. Provide general support to the store team and assist in customer service when needed.

Age - 23 & Above Key Responsibilities: Customer Service: Greet customers warmly and provide exceptional service by taking drink orders, offering recommendations, and ensuring customer satisfaction. Drink Preparation: Mix, garnish, and serve alcoholic and non-alcoholic beverages according to recipes or customer preferences. Ensure drinks are served in a timely manner with attention to quality and presentation. Bar Maintenance: Ensure the bar area is clean, organized, and well-stocked. Regularly check inventory levels for liquor, beer, wine, mixers, and garnishes. Clean glassware and bar tools. Cash Handling: Accurately process customer payments, handle cash and card transactions, and ensure the correct change is provided. Maintain accurate cash drawer and balance it at the end of the shift. Knowledge of Menu and Products: Keep updating drink specials, new cocktails, and any changes to the beverage menu. Promote drinks and upsell items to increase sales. Safety and Compliance: Follow all alcohol service regulations and ensure that customers are not over served. Check IDs to verify the legal drinking age. Adhere to health and safety standards at all times. Teamwork: Collaborate with other bartenders, servers, and kitchen staff to ensure smooth operations. Assist with setting up the bar for service and cleaning up at the end of the shift. Problem Resolution: Address customer concerns or complaints with professionalism and patience, aiming to resolve any issues to the satisfaction of the guest. Requirements Experience: Previous experience as a bartender preferred. Familiarity with mixology and drink recipes is a plus. Excellent communication and interpersonal skills. Strong multitasking ability in a fast-paced environment. Licensing/Certifications: Must have a valid bartending or alcohol-serving Certificate Preferred Qualifications: Knowledge of wine and beer varieties. Basic knowledge of health and safety regulations.

Key Responsibilities: Customer Service: Greet customers warmly and provide exceptional service by taking drink orders, offering recommendations, and ensuring customer satisfaction. Drink Preparation: Mix, garnish, and serve alcoholic and non-alcoholic beverages according to recipes or customer preferences. Ensure drinks are served in a timely manner with attention to quality and presentation. Bar Maintenance: Ensure the bar area is clean, organized, and well-stocked. Regularly check inventory levels for liquor, beer, wine, mixers, and garnishes. Clean glassware and bar tools. Cash Handling: Accurately process customer payments, handle cash and card transactions, and ensure the correct change is provided. Maintain accurate cash drawer and balance it at the end of the shift. Knowledge of Menu and Products: Keep updating drink specials, new cocktails, and any changes to the beverage menu. Promote drinks and upsell items to increase sales. Safety and Compliance: Follow all alcohol service regulations and ensure that customers are not over served. Check IDs to verify the legal drinking age. Adhere to health and safety standards at all times. Teamwork: Collaborate with other bartenders, servers, and kitchen staff to ensure smooth operations. Assist with setting up the bar for service and cleaning up at the end of the shift. Problem Resolution: Address customer concerns or complaints with professionalism and patience, aiming to resolve any issues to the satisfaction of the guest. Requirements: Experience: Previous experience as a bartender preferred. Familiarity with mixology and drink recipes is a plus. Skills: Excellent communication and interpersonal skills. Strong multitasking ability in a fast-paced environment. Licensing/Certifications: Must have a valid bartending or alcohol-serving Certificate. Preferred Qualifications: Knowledge of wine and beer varieties. Basic knowledge of health and safety regulations. Desired profile of the candidate Good Communication mandatory Age - above 23 Min. Exp. - 0 Freshers to experience Max. Exp. - 5 Location - Mumbai Airport Education - Bartending course

Goal: To lead a group of store managers that delivers an exceptional customer experience, maximizes revenue, and optimizes profit. Job Description: Retail Operation Effectively manage the set of retail shops within the company's defined policies and guidelines, ensuring 100% customer satisfaction at all times. Control day-to-day operations of each outlet through effective supervision and guidance to the team that enables them to deliver a great customer experience. Conduct daily and weekly reviews with the outlets to evaluate their performance and guide them to maximize sales on a regular basis. Be obsessed with beating the daily/monthly/quarterly/yearly targets through innovative sales improvement ideas and executing exceptional operational standards. Present the area performance to the line manager with an action plan to improve the performance of the laggards. Drive the sales of the focused products and eradicate the non-movers. Ensure all outlets adhere to the visual merchandising standards. Ensure the outlets are compliant with the legal and government regulations. Safeguard the brand at all times and be the brand ambassador on and off duty. Motivate and inspire the team for operational excellence and assist them in achieving the targets. Conduct announced and unannounced audits in the outlet to identify the gaps and work on the action plans to meet the company objectives. To ensure the effectiveness of process improvements, training needs analysis, and stock management. Maintain security controls- cash, keys, alarms, and stock. Business Development Do a market comparative study every quarter and present the findings back to the leadership team. Be an active participant and action driver in company strategy execution. Identify opportunities to grow the brand footprint by conducting a market study. Team Management Conduct a training needs analysis for the outlets and train the team accordingly. Conduct annual performance reviews of the staff and make a career progression plan and a performance improvement plan for the performers and laggards accordingly. Ensure all outlets are sufficiently staffed at all times Miscellaneous To initiate tie-ups with brands/retailers to increase footfall for stores To create alliances with external partners to increase value addition to the existing customer base. Preferred candidate profile Candidate should be a results-driven sales professional with experience in retail/channel sales, strong leadership skills, and the ability to manage multiple store operations while ensuring compliance with industry regulations.

Retail Operation Assist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times. Interact with every single customer, understand their requirement, and recommend the best possible product by showcasing salesmanship. Gather customer feedback and inform to the relevant authorities to improve customer service. Reporting and fixing all the maintenance issues that impact the customer experience. Assist the store manager with the timely submission of all reports. Accountable for Inventory handling and minimizing the stock variance. Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the industry standard. Meeting the targets as set by the company by adhering to the company's rules and regulations. Maintain security controls- cash, keys, alarms, and stock. Adhering to the visual merchandising protocols set by the company. Team Management Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations. Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover. Creating growth path for deserving, identified and eligible employees. Other Benefits Performance Based Incentives PF Facility

Goal: To assist store manager in delivering 100% guest satisfaction along with building sales and optimizing profit. Job Description: Retail Operation Assist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times. Interact with every single customer, understand their requirement, and recommend the best possible product by showcasing salesmanship. Gather customer feedback and inform to the relevant authorities to improve customer service. Reporting and fixing all the maintenance issues that impact the customer experience. Assist the store manager with the timely submission of all reports. Accountable for Inventory handling and minimizing the stock variance. Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the industry standard. Meeting the targets as set by the company by adhering to the company's rules and regulations. Maintain security controls- cash, keys, alarms, and stock. Adhering to the visual merchandising protocols set by the company Team Management Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations. Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover. Creating growth path for deserving, identified and eligible employees. Other Benefits Performance Based Incentives