Steward - F&B Service

Job Title: Steward – Food & Beverage Service

Department: Food & Beverage Service

Reports To: Captain / F&B Manager

Location: Fragrant Nature Paravur, Kollam

Job Summary: The Steward – F&B Service is responsible for providing exceptional guest service in the restaurant, banquet, bar, or other dining areas. The role involves ensuring prompt and efficient food & beverage service, maintaining cleanliness, and creating a welcoming atmosphere that enhances the overall guest experience. Key Responsibilities:

• Greet guests warmly and escort them to their tables.
• Present menus, explain menu items, and take food & beverage orders accurately.
• Serve food and beverages promptly, ensuring correct portions and presentation.
• Clear tables, reset for next guests, and maintain cleanliness throughout service.
• Provide recommendations for food and beverage pairings when required.
• Ensure timely refilling of water, beverages, and bread baskets.
• Follow all hygiene, sanitation, and safety guidelines as per hotel standards.
• Handle crockery, cutlery, and glassware carefully to avoid breakages.
• Maintain cleanliness of service stations and dining areas.
• Teamwork & Coordination Coordinate with kitchen staff for timely order delivery.
• Assist fellow team members during peak service hours.
• Communicate guest preferences and special requests to the kitchen/bar.
• Upselling & Revenue Generation Promote special dishes, promotions, and events to guests.
• Suggest upselling options such as premium beverages, desserts, and combo meals.

Skills & Competencies:

• Good communication and interpersonal skills.
• Basic knowledge of food and beverage service standards.
• Pleasant personality and guest-oriented attitude.
• Ability to work under pressure during busy service hours.

Qualifications & Experience:

• Diploma or certificate in hotel management or F&B service (preferred).
• 0–2 years of experience in F&B service; freshers can be trained.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Carry trays and serve food & beverages safely.

Work Environment:

• Restaurants, banquets, bars, coffee shops, and other hotel dining outlets.
• Flexible to work in shifts, weekends, and public holidays.

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

• Provident Fund

Work Location: In person