State Technical services Manager

Job Description

1. Financial Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing DCBL s complex products to existing and prospective customers Take initiatives to drive growth for DCBL and ensure sustained growth in line with long-term and short-term objectives of the organization 2. Customer Partner with Sales Executives and Account Managers to educate existing and prospective customers like real estate developers, dealers, construction engineers, architects about the superiority of DCBL s products which includes presentations, technical evaluations, technical objection handling, proposals, etc. Follow up on all customer related issues within the region, in coordination with State Heads Ensure long term relationships with the customers by implementing customer-specific long-term retention schemes strategies Work closely with the Product Management and Marketing team and other associated teams to develop future product direction and strategy - providing valuable input from the field Build customer loyalty by becoming a trusted advisor 3. Operations Design and prepare easy-to-understand technical presentations and recommend solutions for client issues Monitor and collect all technical information and design appropriate workflow for customers Engage in and oversee the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined Administer and collect all technical inputs and prepare presentations for validation solutions Represent voice of customer back to Product and Marketing teams, including customer & market requirements, competitive insights & inputs for business cases to justify investment decisions Partner across industry experts, and participate in forums to gain full understanding of the technical specifications of the product offerings to better inform solution options for the customers Initiate innovations in the team by inculcating use of modern techniques and technologies like use of alternate chemical mix in the products, etc. Ensure initiation and sensitization of the employees towards digitization and automation of the processes Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization 4. Self/ Team Development Review and monitor performance of team members and provide requisite developmental support/ inputs Recommend training as required for team s development Develop the team and update their knowledge base to cater the organization need Strategize avenues for enhancing employee satisfaction in the function, resulting in high engagement levels of employees