State Manager-Infrastructure & IFM

Job Requirements

Job Title:

Function/ Department:

Job Purpose:

The role entails primary responsibility for leading all Infra and facilities management services of the bank for the assigned region while ensuring operational efficiency.

This is a vital role which is accountable for ensuring smooth functioning of the day-to-day maintenance and facilities of the bank and contributes to maintaining overall operational efficiency and effectiveness. The role holder is expected to contribute to strategic planning by evaluating and projecting future facility needs and proposing options to achieve them.

Roles & Responsibilities:

• Manage essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling for the assigned region.
• Ensure that basic facilities are well-maintained.
• Oversee performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
• Choose furniture and office equipment styles and models, arrange furniture placement, and supervise the layout of departmental workstations and offices.
• Oversee facility refurbishment and renovations and any necessary replacements and repairs.
• Ensure that facilities meet compliance standards and government regulations.
• Lead in planning for the future by forecasting the facility’s upcoming needs and requirements.
• Manage deep relationships with landlords, manage contracts and arrange best offers for material and jobs.
• Adhere to the reporting procedures as per bank's standards and requirements.
• Present regular reports and reviews of facility-related budgets, finances, contracts, expenditures, and purchases
• Liaise with external vendors to ensure efficient administrative services.
• Obtain quotes and tenders from vendors and suppliers.
• Set up Standard Operating Procedures for the management of the critical environment and ensure compliance at site.
• Plan and monitor appropriate facility management staffing levels, ensure efficient utilization.
• Oversee training to on-site teams on equipment procedures and implementation. All desired training is completed as per schedule.
• Communicate workplace safety precautions to employees.
• Develop contingency plans in case of uncertain situations, such as equipment breaking down unexpectedly.
• Capture and share best- practice knowledge amongst the team.

Secondary Responsibilities:

• Collaborate with the business/ support units and provide them with requisite materials and services that help them in their day-to-day operations.
• Keep abreast with global market trends and competitor strategies in key markets.
• Create an environment that promotes collaborative learning and collective ownership of responsibilities.
• Monitor key parameters on productivity, hiring quality and costs 
• Ensure adherence to benchmarks/processes set up for finalizing commercials and other key parameters.

Education Qualification:

Graduation:

Post-graduation:

Experience: