Stakeholder & Workflow Management Lead-Group Manager

Role Summary We are seeking a proactive and experienced professional to lead stakeholder and workflow management for a high-impact delivery function. This role involves managing SLAs, driving operational excellence, ensuring compliance, and aligning team goals with organizational objectives. Key Responsibilities 1. SLA & Workflow Management: - Ensure timely and accurate delivery of daily outputs as per SLA. - Participate in SLA creation, renewal, and compliance monitoring. 2. Revenue & Cost Management: - Forecast monthly revenue, manage costs efficiently, and identify growth opportunities within existing business lines. 3. People Development & Attrition Control: - Maintain attrition within targets, drive upskilling initiatives, and support professional growth across levels. 4. Organizational Alignment: - Align team goals with company objectives and lead internal initiatives to drive engagement and performance. 5. Risk & Compliance: - Ensure adherence to regulatory and risk controls. - Build additional controls as needed and manage transitions for new business. Candidate Profile Experience: 712 years in operations, delivery, or stakeholder management roles Education: B.Tech and/or MBA Skills: SLA Management, Revenue Forecasting, Team Leadership, Risk & Compliance, Process Optimization, Stakeholder Engagement Preferred Industry Exposure: Shared Services, BFSI, ITES