Staffing Partner

Role & responsibilities

• Support a rolling 90/180-day staffing forecast, incorporating demand pipelines, project roll-offs, attrition, new hires and fulfillment ratios.
• Partner with wider staffing team & Operational excellence team to service accounts and sales teams
• Develop a good understanding of available workforce and the skill-set mix to provide inputs into mid- and long-term capacity planning based on sales pipeline, project forecasts, and business growth strategies.
• Influence Build-Buy-Borrow (BBB) strategies at both the account and regional levels to meet future talent needs.
• Act as the primary point-of-contact for Thoughtworkers to all matters related to staffing
• Leverage staffing tools, marketplace systems, and maintain data hygiene to reduce manual efforts
• Enforce beach policy to minimize revenue leakage and maximize billable utilization
• Support pre-sales process by catering relevant profiles where requested by clients

2. Bench & Utilization Optimization

• Govern and drive bench inventory reduction through real-time dashboards, proactive redeployment, and cross-skilling programs thus reducing ageing on beach
• Maximize revenue impact through billable headcount optimization, unbilled cost tracking, and alignment of the organizational pyramid.
• Keep a talent availability view by skills for the upcoming quarter to drive supply planning decisions.
• Use systematic ways to ensure that the employee profile is kept updated to respond quickly to client asks and better talent matching

3. Operational Excellence & Governance

• Ensure data accuracy and integrity across Resource Management Systems (RMS), project assignment accuracy, and billing structure alignment.
• Monitor and enforce staffing SLAs (e.g., Fulfillment Ratio, Time-to-Fill, Demand Fulfillment % Adherence).
• Identify and mitigate risks of revenue leakage by ensuring timely resource allocation, role compliance, and correct billing classification.
• Keep a tight governance on ageing roles, spike in demand and unplanned rampdowns
• Ensure good adoption of AI tools and new processes/systems to improve overall operational efficiency

6. Cross-functional Collaboration

• Talent Acquisition

  : Share supply plan and participate in hiring discussions to meet resource supply needs and executing supply plan in conjunction with demand flow.

• L&D (Learning & Development)

  : Recommend upskilling programs based on current bench profile and upcoming project requirements.

HR & Business Operations

• 3-7 years of experience in Resource Management, Workforce Analytics, or Supply Chain Staffing within a large IT/Technology/Services organization.

• Highly analytical and detail-oriented expert

  in staffing analytics, utilization, and billability structures, driving

  data governance and process hygiene.

• Adept at creating win-win solutions for the business by creating buy-in from stakeholders
• Exceptional stakeholder management and communication skills across Sales, Delivery, Talent Acquisition, Finance, and HR.
• Resilience and Decision-Making: Ability to navigate complex, ambiguous, fast-paced environments with a focus on clear, effective decision-making
• Strong multi-tasking skills
• Self driven and self motivated
• Advanced expertise with Excel and Google sheets