Staff Trainer

Role: Trainer - Cleaning Category

About the Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform

to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing,

carpentry, appliance repair, painting, which are delivered in the comfort of their home and at

a time of their choosing. We promise our customers a high quality, standardized and reliable

service experience. To fulfil this promise, we work closely with our hand-picked service

partners, enabling them with technology, training, products, tools, financing, insurance, and

brand, helping them succeed and deliver on this promise.

Job Description:

We are seeking an experienced Trainer for our Cleaning Category to join our dynamic team.

The Trainer will play a crucial role in ensuring the high-quality delivery of home cleaning

services in our designated cities. This individual will be responsible for leading all training

initiatives, developing and refining training content, and providing technical (relating to home

cleaning services) and behavioural training to our partners to guarantee a delightful

customer experience.

What You’ll Do:

• Lead all training programs for professionals offering home cleaning services in

allotted city.

• Develop and refine training content, ensuring it aligns with industry standards and

best practices.

• Provide hands-on training and support to professional partners on standard operating

procedures (SOPs) to ensure the delivery of high-quality services.

• Implement strategies to improve service quality through training interventions.

• Lead a team of trainers/professionals, providing guidance and support to ensure

consistent training delivery across all locations.

• Monitor and evaluate the effectiveness of training programs, making necessary

adjustments to meet evolving business needs.

• Collaborate with cross-functional teams to identify training needs and develop

targeted solutions to address gaps.

• Stay updated on industry trends and best practices in training and development for

blue-collar workers.

What We Need:

• Bachelor’s degree in hospitality management, Business Administration, or related

field.

• At least 3 years of experience in top-tier Hotels, Facility Management, or Startups,

with a focus on training and development.

• Strong leadership and communication skills, with the ability to inspire and motivate

teams.

• Proven experience in managing teams of trainers/professionals, preferably in hotels

or facilities management.

• Demonstrated expertise in developing and delivering training content for blue-collar

workers.

• Excellent organizational skills with the ability to prioritize and manage multiple tasks

simultaneously.

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing

priorities. Passion for delivering exceptional customer experiences and driving

continuous improvement.

At Urban Company we are committed to providing equal and fair opportunities in

employment and creating an inclusive work environment. We endeavour to maintain a work

environment free from harassment based on age, colour, physical ability, marital status,

parental status, ethnic origin, religion, sexual orientation, or gender identity.