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Saviynt
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Staff Technical Support Engineer- SNOW

Staff Technical Support Engineer- SNOW

Saviynt

3 - 7 years

5 - 9 Lacs

bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

talent acquisition javascript issue resolution management troubleshooting technical support system administrator identity management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a proactive and technically skilled ServiceNow Support Engineer to support

and maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA.

The ideal candidate must have hands-on experience with ServiceNow integrations, and will

play a key role in ensuring seamless platform support, troubleshooting, and integration of

ServiceNow with Saviynt IGA platform.

WHAT YOU WILL BE DOING

We are looking for a proactive and technically skilled ServiceNow Support Engineer to support
and maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA.
The ideal candidate must have hands-on experience with ServiceNow integrations, and will
play a key role in ensuring seamless platform support, troubleshooting, and integration of
ServiceNow with Saviynt IGA platform.
Key Responsibilities:
Provide day-to-day support for the Saviynt App & REST Connectors.
Provide technical support and issue resolution for ServiceNow platform customers.
Troubleshoot and resolve incidents related to ServiceNow modules and integrations.
Troubleshoot and resolve issues related to Saviynt-ServiceNow integration workflows.
Collaborate with cross-functional teams to understand integration requirements and
deliver scalable solutions.
Collaborate with identity management and ITSM teams to optimize request fulfillment
processes.
Maintain staging tables, scheduled jobs, and catalog items related to Saviynt
integration.
Document technical solutions, workflows, and integration configurations.

WHAT YOU BRING

3+ years of experience supporting ServiceNow platform and integrations.

Strong knowledge of ServiceNow integration using REST APIs.

Experience with ServiceNow modules like Request Management, Catalog Items, and

Workflow Editor.

Proficiency in scripting (JavaScript, GlideScript) and API troubleshooting.

Familiarity with MID Server and authentication mechanisms (OAuth, Basic Auth).

Excellent communication and problem-solving skills.

ServiceNow Certified System Administrator or Integration Specialist preferred.

Thank you

Talent Acquisition Team

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