Staff Technical Support Engineer- SNOW

Saviynt is looking for a proactive and technically skilled ServiceNow Support Engineer to support and maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA.T he ideal candidate must have hands-on experience with ServiceNow integrations, and will play a key role in ensuring seamless platform support, troubleshooting, and integration of ServiceNow with Saviynt IGA platform.

WHAT YOU WILL BE DOING

• We are looking for a proactive and technically skilled ServiceNow Support Engineer to support
• and maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA.
• The ideal candidate must have hands-on experience with ServiceNow integrations, and will
• play a key role in ensuring seamless platform support, troubleshooting, and integration of
• ServiceNow with Saviynt IGA platform.
• Key Responsibilities:
• • Provide day-to-day support for the Saviynt App & REST Connectors.
• • Provide technical support and issue resolution for ServiceNow platform customers.
• • Troubleshoot and resolve incidents related to ServiceNow modules and integrations.
• • Troubleshoot and resolve issues related to Saviynt-ServiceNow integration workflows.
• • Collaborate with cross-functional teams to understand integration requirements and
• deliver scalable solutions.
• • Collaborate with identity management and ITSM teams to optimize request fulfillment
• processes.
• • Maintain staging tables, scheduled jobs, and catalog items related to Saviynt
• integration.
• • Document technical solutions, workflows, and integration configurations.

Preferred candidate profile

4+ years of experience supporting ServiceNow platform and integrations.• Strong knowledge of ServiceNow integration using REST APIs.• Experience with ServiceNow modules like Request Management, Catalog Items, andWorkflow Editor.• Proficiency in scripting (JavaScript, GlideScript) and API troubleshooting.• Familiarity with MID Server and authentication mechanisms (OAuth, Basic Auth).• Excellent communication and problem-solving skills.

• • ServiceNow Certified System Administrator or Integration Specialist preferred.