Staff Tech, Field Svc

Date Posted: 2025-04-22 Country: India Location: The Corenthum, Tower B, Unit No. B-53/2, 3rd Floor, A-41, Sector-62, Noida (Uttar Pradesh) Field Supervisor - Service Overall responsible for service revenues from area. Including setting their annual business targets and periodical review to achieve the results. Drive excellence in field operations through employees. Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers. Position will be responsible for Techno Commercials for 600 units. Enhance field productivity. Sub Con Management and Development to support field operations. Maintain cordial relations with Customers. Coach and develop internal talents for taking up higher responsibilities in the organization. Drive service transformation initiatives in the area. Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters. Monitor Employees daily activity. Monitor PPM activities and avoid Missed services. Carry out Annual equipment survey (AES) of the elevators as per suggestive list. Schedule and plan for Return Audit copies and AES Copies as per plan Plan non-Price visit to customer. Visit job sites, Periodical visits to all Key customers and maintain CRM. Receivable Management day-to-day updates to Zonal Head / Finance Work towards customer delight and customer appreciation. Tracking of all customer complaints and speedy response/resolution MIS / Reporting / Review with team. Should have 8 to 12 years experience in customer handling role. Good communication & customer service skills Should be hands on with MS office. Should have good analytical skills.