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Staff Specialist Technical Supp Analyst - India

Staff Specialist Technical Supp Analyst - India

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

BMC Software

2 - 5 years

8 - 13 Lacs

pune

Posted:1 day ago| Platform:

Apply

Skills Required

customer satisfaction unix tomcat sdsf storage management programming mainframe file systems apache middleware communication skills aix bs r reading websphere jcl support analyst linux technical support oracle call support

Work Mode

Work from Office

Job Type

Full Time

Job Description

"At BMC trust is not just a word - it''s a way of life!"

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

We are currently seeking a

Technical Support Analyst (TSA)

to join our high-performing team, delivering outstanding support for our industry-leading mainframe solutions.

As a TSA, you will serve as the primary interface between BMC and our valued customers, ensuring their success through rapid and thorough resolution of technical issues. Your contributions will directly impact customer satisfaction and product excellence by engaging collaboratively across BMC''s engineering, RD, and product teams.

Here is how, through this exciting role, YOU will contribute to BMC Software''s and your own success:

Investigate, troubleshoot, and resolve complex customer issues related to BMC products and integrations in a timely and effective manner

Communicate with customers through various channels (phone, email, web), ensuring clarity and professionalism at every touchpoint

Document all technical interactions and resolution steps within BMCs support systems to maintain a high-quality knowledge base

Collaborate with Engineering and RD to escalate and resolve technical defects or product behavior concerns

Share best practices and technical insights to enhance team performance and contribute to a continuous improvement culture

Participate in rotational on-call support during evenings and weekends to ensure 24/7 global coverage

To ensure youre set up for success, you will bring the following skillset experience:

You have a customer-centric mindset with excellent verbal and written communication skills

You bring a strong analytical approach to problem-solving, with the ability to handle multiple tasks simultaneously

You hold a BS in Computer Systems or a related technical field or equivalent hands-on experience in systems/application programming

You have 5+ years of hands-on experience with z/OS mainframe technologies including JCL, JES, USS, SMP/E, TCP/IP, ISPF, SDSF, and Catalogs

You are skilled in diagnosing mainframe software issues using logs, traces, and dumps, and experienced in SMP/E and z/OSMF

You have proficiency in z/OS Storage Management tools such as FDR, CA-DISK, DFHSM, and DFSMS

You are familiar with additional technologies such as UNIX file systems, TCP/IP, Linux on IBM Z, Oracle/DB2 databases, and middleware tools like Apache, Tomcat, WebSphere, or AIX

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Staff Specialist Technical Supp Analyst - India