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Staff Software Engineer

Staff Software Engineer

Zendesk

5 - 10 years

7 - 12 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

erp automation sap billing equity informatica customer service oracle middleware salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Technical Lead will own the architecture, development, and implementation of Zuora Billing and Revenue solutions integrated with Salesforce CPQ and other enterprise financial systems (ERP, accounting, payment gateways). You will lead cross-functional teams to deliver integrated, scalable, and robust subscription management and revenue recognition platforms, ensuring seamless end-to-end process automation.Key Responsibilities:

Lead the design, implementation, and support of Zuora Billing, Revenue Recognition, and Salesforce CPQ solutions aligned with business strategy.
Architect and develop integrations between Zuora, Salesforce CPQ, ERP systems (e.g., NetSuite, SAP, Oracle), payment processors, and other financial platforms.
Drive end-to-end automation of subscription management lifecycle including quote-to-cash, billing, collections, revenue recognition, and renewals.
Translate business requirements into scalable technical solutions leveraging Zuora APIs, Salesforce platform capabilities, middleware (MuleSoft, Dell Boomi, etc.), and custom code.
Provide hands-on technical leadership, code reviews, and mentorship for developers working across Zuora and Salesforce CPQ projects.
Collaborate with finance, sales operations, IT, and external vendors to ensure data integrity, compliance, and seamless operational workflows.
Design and maintain robust integration frameworks, including error handling, logging, and alerting mechanisms.
Lead testing, deployment, and release management activities to ensure quality and reliability.
Monitor and optimize system performance, API usage, and platform limits.
Keep up-to-date on Zuora, Salesforce, and financial technology best practices and recommend continuous improvements.
Develop and maintain technical documentation, integration architecture diagrams, and operating procedures.
Ensure adherence to security policies, data privacy regulations, and internal governance requirements.

Qualifications:

Bachelor s degree in Computer Science, Information Systems, Finance, or related discipline.
5+ years of experience in technical roles supporting Zuora Billing and Revenue Recognition solutions.
Strong experience with Salesforce CPQ including product configuration, pricing models, discounting, and approvals.
Proven background designing and implementing integrations between Zuora, Salesforce CPQ, ERP/accounting systems, and payment gateways.
Hands-on expertise with Zuora APIs (REST, SOAP) and Salesforce APIs.
Skilled in one or more integration platforms/middleware such as MuleSoft, Dell Boomi, Informatica, or similar.
Proficient in Apex, Lightning Web Components (LWC), and Salesforce declarative tools.
Experience with subscription business processes including quote-to-cash, billing cycles, revenue recognition rules, and financial close processes.
Familiarity with GAAP revenue recognition principles and ASC 606 compliance is a plus.
Knowledge of data synchronization, error handling, and recovery mechanisms for transactional systems.
Experience working in an Agile/Scrum environment.
Strong leadership, communication, and stakeholder management skills.
Salesforce certifications (Certified CPQ Specialist, Platform Developer) and Zuora certifications preferred.
Understanding of security best practices, OAuth/JWT, and API governance.

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Staff Software Engineer