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Staff Software Engineer

Staff Software Engineer

Outreach

9 - 14 years

3 - 6 Lacs

hyderabad

Posted:23 hours ago| Platform:

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Skills Required

telecom backend sap web development voip sip open source ruby distribution system

Work Mode

Work from Office

Job Type

Full Time

Job Description

Making and receiving voice calls are a key component of the Outreach product offering. Every month, Outreach customers complete more than 8 million calls with their prospects on our voice platform. The Voice Service and Experience Team is hiring software engineers to increase its momentum in this space. If you have experience building high availability voice communication experiences on top of open-source real-time communication software and commercial communications platform APIs, we'd love to talk to you about this opportunity.

Telecom system development is a little different from other web development. The features we build are inherently heavy on state, complex in workflow, and include extensive third-party integrations. you'll have to be creative, build on top of a lot of existing technology, and stay focused on Outreach s core value proposition of revenue efficiency. you'll be building systems to ensure calling is simple, reliable, and crystal clear; so that our customers can reduce the time on clicking around or performing repetitive actions and focus on what matters most - interacting with their prospects.

Your Daily Adventures Will Include

Partnering with product managers, designers, and analysts to deeply understand the needs of our users and build a product that serves those needs
Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security
Finding ways to engineer high availability into a system that has lots of moving parts
Working with stakeholders to make sure our customers have the tools they need to be successful on our platform
Setting direction for the team and help guide engineering vision
Working on one of the most visible parts of Outreach s product - to both our customers and the rest of our organization
Improving the team and company you will be an active participant in our culture (mentorship, interviewing, and new initiatives)
Owning relationships with other engineering teams and collaborate with other functions within Outreach

Our Vision of You

9+ years of professional software development experience
Demonstrated strong experience with building distributed systems with a cloud service-oriented architecture
Great communications skills
Experience building and consuming web based APIs
Familiar with continuous deployment environments
Go above and beyond to help your team
Knowledge of Go is a must and Ruby is a plusYou embody our core values: we are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other s back no matter what, we're one with our customers, and we find strength in diversity and inclusion
Experience with VoIP, specifically using WebRTC and SIP to facilitate real-time communication between users and with phone numbers across the globe (plus)

Why you'll Love It Here

Highly competitive salary
25 days annual vacation time + sick time and casual leave
Group medical policy coverage available to employees and up to 5 eligible family members
OPD benefit covered up to INR 10, 000
Life insurance and personal accident insurance at 3x annual CTC
26 weeks of maternity leave pay, and 15 days of paternity leave pay
Opportunity to be part of company success via the RSU program
Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Womens Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
Employee referral bonuses to encourage the addition of great new people to the team
Fun company and team outings because we play just as hard as we work

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Staff Software Engineer