Job
Description
The Staff Product Analyst Opportunity: We are seeking a product analyst who is a skilled Salesforce Practitioner with expertise in Salesforce Service Cloud and Experience, with strong knowledge of Customer First applications and business processes to join our expanding team. This role involves leading strategic initiatives and managing ongoing enhancements and production support. The ideal candidate will possess a deep understanding of Salesforce functionalities, strong communication skills, and the ability to collaborate effectively with cross-functional teams. You should have a security-first mindset while balancing seamless customer and employee experience. In this critical role, you will manage work enabling the strategic roadmap for Customer First teams including; Customer Support, Online Experience, and Customer Success utilizing Service Cloud and Experience Cloud features. As the key liaison between technology and business stakeholders, you will ensure technology solutions align with business objectives and maintain integration across the organization. You will also be a lead in the scrum team within a Scrum and Agile framework. If you are a seasoned professional eager to make an impact on Customer First applications, offers a dynamic environment for you to excel. Join us to shape the future of secure technology solutions and support s mission to enable safe technology use anywhere and on any device. What you ll be doing Key Responsibilities: Strategic Planning: Collaborate with stakeholders to understand unique business needs and translate them into a strategic product roadmap for Salesforce-based products Vision & Strategy: Define and communicate the overall vision and strategy for Salesforce-based products, ensuring alignment with business goals Business Process Understanding: Maintain a holistic view of business system processes and users to understand functional impacts related to configuration, process, workflows, and reporting Backlog Management: Prioritize and manage the product backlog, ensuring that features and enhancements align with business priorities Requirements Articulation: Clearly articulate user stories, acceptance criteria, and technical specifications for development teams Stakeholder Liaison: Act as the liaison between business stakeholders and the scrum team, providing guidance and clarification on requirements Agile Participation: Participate in Agile ceremonies, including sprint planning, backlog refinement, and sprint reviews User Acceptance Testing: Oversee UAT sessions to ensure that delivered solutions meet business requirements and expectations Platform Stability: Maintain an always on mentality to ensure platform stability, working with production support and the scrum team to resolve defects Release Communication: Ensure that releases are well-communicated and that stakeholders are informed about changes and their impact Documentation: Ensure process and technical documentation is created and maintained Adaptability: Adapt to changing priorities of the business and seek out creative solutions to evolving challenges What You ll Bring to the Role: Experience: 8+ years of IT experience, including 5+ years of hands-on implementation of Sales & Service Cloud and 4+ years with Customer First applications Product Ownership: Proven experience as a Product Analyst or similar role with a focus on Salesforce products and Customer First business processes Technical Expertise: Experience supporting the design and implementation of large-scale, technically complex solutions on Salesforce and associated ecosystem Agile Methodologies: Experience with Scrum and Agile development methodologies Communication Skills: Excellent written and verbal communication, collaboration, and interpersonal skills to engage with a broad set of stakeholders Analytical Skills: Ability to analyze business processes and systems for inefficiencies and guide internal customers to success. Innovation: Maintain connection with industry technology trends, bring innovation and creativity to solution design to business problems with an ever present security mindset Lifecycle Management: Demonstrable ability to oversee the end-to-end lifecycle from conception to launch Time Management: Strong time management and self-management skills. Adaptability: Ability to excel in a fast-growing, fast-paced environment, delivering accuracy while managing to deadlines with adaptability Security Mindset: A security first mindset Certifications: Preferred certifications include Service/Sales Cloud Consultant and Product Owner certifications
