Sr. Business Applications Administrator - Salesforce Administrator

Job Description

Duties and Responsibilities: Troubleshooting issues related to Salesforce (Sales Cloud, Service Cloud, Experience Cloud, CPQ) and integrations with Salesforce Ensuring optimal performance of business applications by performing day-to-day administration, troubleshooting, and resolving issues. Demonstrate strong analytical, problem-solving and communication skills Maintaining resolution within given SLA Ensuring all system changes made are done within BT security policies, procedures, and SOX compliance. Maintain documentation of new system processes and system implementations. Provide general knowledge sharing with the global GTM Support team. Establish a strong working relationship and pattern with Product Owners as well as other BT functions. Support the month-end and Quarter-end issues Qualifications You have at least 4+ years of information technology and/or information security experience Bachelors Degree is preferred Expertise in Salesforce Administration Experience with Release Management Experience with working in a global environment Experience working with the internal and external audit teams to collect evidence for gap assessment preferred. Experience in an environment with SOX framework / Compliance Self-starter, Outstanding listener, great presenter, terrific interpersonal and communication skills