Staff Customer Centric Engineer

Okta

8 - 13 years

5 - 10 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

java saml oauth rest oidc pingfederate apache tomcat sso docker sql iam ldap linux sailpoint debugging mysql cloud computing public cloud python microsoft azure identity access management customer support troubleshooting iaas aws okta

Work Mode

Hybrid

Job Type

Full Time

Job Description

Customer-Centric Engineering

Software Engineer and Tier 3 Customer Support

Job Duties and Responsibilities:

Troubleshoot, debug, analyze logs, profile code and propose bug fixes or architectural changes (within Okta or with regard to customer side integration or customization)
Work closely with Dev teams to propose fixes or design changes
Build and employ tools & automation where needed.
Understand customer use cases, work with support and escalation teams closely to be an effective liaison between engineering and support
Take complete ownership and follow-up on escalations
Provide summary on status of various cases that are escalated to engineering
Collaborate cross-functionally to solve hard technical problems
Mentor and coach junior team members as we build out the team
Identify opportunities to propose new troubleshooting or performance analysis tools for production operations staff
Deep dive, insist on high standards and always put customers as the highest priority.
Participate in after-hours on-call rotation for critical customer escalations

8 + years of industry experience working in a large scale, multi-tenant production environment
Experience in a Customer Centric Engineering or sustaining team role
Experience of working with Internet development technologies including Java, MySQL, Tomcat, SAML, OAuth, OIDC, REST, Public Cloud.
Action oriented with strong analytical, and problem solving skills
Highly adaptable, fast learner, and resourceful
Dependable, motivated, self-starter with the ability to work independently
Experience in the Identity/IAM space is a definite plus

Education and Training:

Bachelor's Degree majoring in computer science or equivalent

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