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Staff Associate Network Administration

1 - 3 years

3 - 5 Lacs

Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Network administration Networking WAN ccnp certified IT infrastructure LAN Customer service CCNA Client interfacing Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Tier T1.5 Support for AT&T GCSC Teams
Responsibilities:
  • First responder for strategic services (Flexware, SDWAN OTT)
  • Network triage and service restoration.
  • Managing transport circuits (AVPN, AIA, BB, LTE)
  • Analyzing and escalating network events
  • Coordinating software/hardware resources
  • Monitoring, data capture, and problem analysis
  • Ticket management and escalations
  • Working with internal/external support groups
  • Negotiating with other support centers for testing plans
Technical Skills:
  • 1-3 years in telecommunications/managed network infrastructure
  • 1+ years in customer service/client interfacing
  • 1-2 years in Networking/IT infrastructure (WAN, LAN, Voice, etc.)
  • Good to have Knowledge of SDN/SDWAN (Viptela, Velocloud, Silverpeak, 128T)
  • Good in WAN, LAN, voice technologies, routers, switches, firewalls, etc.
  • Sound understanding of Voice, Data, and IP networks.
Professional Skills:
  • Excellent verbal and written communication
  • Problem-solving abilities
  • Professionalism and telephone etiquette
  • Proficient with PC systems and applications
  • Ability to work under pressure and prioritize tasks.
  • Drive, enthusiasm, and self-motivation.
  • Resourcefulness and team collaboration skills
Years of Experience
1-3+ Years
Education
BE/B.TECH + CCNA/CCNP certified.
Job ID R-72969 Date posted 07/01/2025

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