Posted:2 weeks ago|
Platform:
Work from Office
Full Time
An experienced technical support engineer who resolves complex issues with Customer hardware and software, working closely with product engineers, QA, and customers. Acts as an escalation point for Level 1 support and may contribute to documentation and root cause analysis.
* Diagnose and resolve advanced issues involving hardware compatibility, data integrity, firmware, and performance tuning.
* Support RAID configuration, recovery, and SoftRAID troubleshooting.
* Perform log analysis and replicate customer issues in a lab environment.
* Collaborate with engineering teams for bugs, fixes, and firmware escalations.
* Mentor Level 1 engineers and contribute to internal knowledge base documentation.
* Assist customers with firmware updates and advanced system configurations.
* Deep knowledge of macOS, Windows, and Linux system environments
* RAID types and recovery (SoftRAID, hardware RAID)
* Command-line tools for disk and hardware diagnostics
* USB/TB/NVMe/SATA protocols
* Experience with SSD endurance, SMART data, and drive cloning
* ACSP (Apple Certified Support Professional)
* CompTIA A+/Network+
* SoftRAID Pro User or equivalent RAID/data recovery expertise
Regards,
Balaram K
Aurum Data Solutions
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