Sr.Technical Support Engineer (L2) Aurum Data Solutions

3.0 - 6.0 years

1 - 5 Lacs

Hyderabad

Work from Office

Very Urgent: Sr.Technical Support Engineer (L2) Company: AurumData Solutions Experience: 3-6 Years Location: Hyderabad Title: Level 2 Technical Support Engineer Job Mode: Permanent Job Mode: Work From Office Shift: USA (CST Time Zone)& Europe Time Zone Key Skills: Technical Support (L2), Hardware, SSDs, docks, RAM upgrades, Support CRM system, Support RAID configuration, recovery, and SoftRAID troubleshooting Profile Summary: An experienced technical support engineer who resolves complex issues with Customer hardware and software, working closely with product engineers, QA, and customers. Acts as an escalation point for Level 1 support and may contribute to documentation and root cause analy...

Posted 3 months ago

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Technical Support Engineer (L1 & L2) Aurum Data Solutions

1.0 - 6.0 years

1 - 5 Lacs

Hyderabad

Work from Office

Very Urgent: Technical Support Engineer (L1 & L2) Company: AurumData Solutions Experience: 1-5 Years Location: Hyderabad Title: Level 1/2 Technical Support Engineer Job Mode: Permanent Job Mode: Work From Office Shift: USA (CST Time Zone)& Europe Time Zone Key Skills: Technical Support (L1 & L2), Hardware, SSDs, docks, RAM upgrades, SoftRAID, Support CRM system Profile Summary: The Technical support engineer focused on resolving common user issues related to Customer products such as external drives, SSDs, docks, and RAM upgrades. Provides fast, courteous, and accurate support for customers via phone, email, or chat. Key Responsibilities: * Respond to customer queries related to product setu...

Posted 3 months ago

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