Sr.Technical Support Engineer (L2) Aurum Data Solutions

3.0 - 6.0 years

1 - 5 Lacs

Hyderabad

Work from Office

Very Urgent: Sr.Technical Support Engineer (L2) Company: AurumData Solutions Experience: 3-6 Years Location: Hyderabad Title: Level 2 Technical Support Engineer Job Mode: Permanent Job Mode: Work From Office Shift: USA (CST Time Zone)& Europe Time Zone Key Skills: Technical Support (L2), Hardware, SSDs, docks, RAM upgrades, Support CRM system, Support RAID configuration, recovery, and SoftRAID troubleshooting Profile Summary: An experienced technical support engineer who resolves complex issues with Customer hardware and software, working closely with product engineers, QA, and customers. Acts as an escalation point for Level 1 support and may contribute to documentation and root cause analysis. Key Responsibilities: * Diagnose and resolve advanced issues involving hardware compatibility, data integrity, firmware, and performance tuning. * Support RAID configuration, recovery, and SoftRAID troubleshooting. * Perform log analysis and replicate customer issues in a lab environment. * Collaborate with engineering teams for bugs, fixes, and firmware escalations. * Mentor Level 1 engineers and contribute to internal knowledge base documentation. * Assist customers with firmware updates and advanced system configurations. Technical Skills Required: * Deep knowledge of macOS, Windows, and Linux system environments * RAID types and recovery (SoftRAID, hardware RAID) * Command-line tools for disk and hardware diagnostics * USB/TB/NVMe/SATA protocols * Experience with SSD endurance, SMART data, and drive cloning Optional Certifications (Preferred for Level 2): * ACSP (Apple Certified Support Professional) * CompTIA A+/Network+ * SoftRAID Pro User or equivalent RAID/data recovery expertise If you are interested, kindly share your CVs to Balaram@aurumdatasolutions.com Regards, Balaram K Mobile No: +91- 9000749410 / 9848771366 Email: Balaram@aurumdatasolutions.com

Posted 2 weeks ago

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