SRM (STUDENT RELATIONSHIP MANAGER)

As a Student Engagement Specialist, your primary responsibility will be to build and maintain strong, positive relationships with students. You will serve as the main point of contact for student inquiries, ensuring timely and accurate information is provided. Your role will also involve assisting students in navigating academic programs, policies, and procedures, offering guidance on both academic and personal issues, and referring them to appropriate resources when needed. Communication is key in this role, as you will be expected to engage with students regularly through various channels such as email, phone, and in-person meetings. Keeping students informed about important updates, deadlines, and opportunities will be crucial to their success. In addressing student complaints and issues, your efficiency in problem resolution will be essential. You will be responsible for escalating complex issues to higher authorities when necessary and ensuring that all concerns are addressed promptly. Facilitating student orientation and onboarding processes will be part of your duties, helping new students acclimate to the institution and its culture. Additionally, you will be tasked with gathering and analyzing student feedback to identify areas for improvement in services and programs, collaborating with other departments to implement necessary changes. To enhance student retention and success, you will develop and implement strategies, monitoring student progress and proactively reaching out to those at risk of falling behind. Maintaining accurate and up-to-date records of student interactions and activities while ensuring confidentiality and compliance with data protection policies will also be a crucial aspect of your role. Collaboration with academic advisors, faculty, and other departments to support student needs and enhance their overall experience will be key to your success in this role. This is a full-time position located in person, offering the benefit of food provided. If you are interested in this opportunity, please speak with the employer at +91 8117812340 to learn more about how you can contribute to student engagement and success.,