Sr.Customer Service Import-Forwarding(Mumbai-Fort)

Customer Service Import

• Handling shipments Air / Sea (LCL, FCL, AIR)
• Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
• Preparing CAN copies and sending Cnee with arrival Details
• Resolving the issues & query of customers regarding daily routing orders.
• Execute order request calls / email
• Email suppliers, carrier & customers with shipping updates
• Track shipments and confirm receipt & arrivals of shipments.
• Ensure customer experience by addressing customer concerns and resolving issues
• Responsible for answering and routing phone calls, handling enquires
• Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.

Qualifications

• Experience Required: 2-5 Years
• Sectors: Air / Sea
• Background: Logistics Only
• Male Female Preference: Any
• Location: Fort, Mumbai.