Sr. Tour Consultant

Job Description

We are seeking a highly skilled Travel Advisor with a minimum of 6 months of dedicated experience in the tourism industry. The ideal candidate will have a strong background in organizing tours, establishing solid contacts with drivers and hotels, and possess exceptional multitasking abilities. This role requires a diligent individual capable of seamlessly transitioning between field work and desk work, ensuring impeccable service delivery to our clients. The selected candidate will demonstrate a proactive approach, dedication to excellence, and a deep understanding of the travel industry dynamics. Key Responsibilities 1. Tour Planning and Coordination Design and customize travel itineraries, tour packages, and experiences based on client requirements. Coordinate with vendors, travel agencies, hotels, airlines, and other service providers to ensure smooth arrangements. Negotiate rates and secure bookings for transportation, accommodation, and activities. Experience in airline/train ticketing would be an added advantage 2. Customer Service Communicate with clients to understand their travel preferences and requirements. Provide pre-tour briefings and support to ensure clients are well-informed. Address customer queries, concerns, and complaints promptly and professionally. 3. Operational Management Oversee the execution of tours, ensuring all logistics are handled effectively. Monitor tour progress and resolve any on-ground issues or emergencies. Ensure compliance with legal, safety, and travel regulations. 4. Sales and Marketing Promote tour packages through various channels, including social media, websites, and offline marketing campaigns. Identify and target new customer segments to drive business growth. Build and maintain strong relationships with clients and partners to foster loyalty. 5. Administrative Duties Maintain accurate records of bookings, payments, and expenses. Prepare post-tour reports and gather client feedback for continuous improvement. Assist in budgeting and forecasting for tours and packages.