Sr. Territory Service Representative

Role Overview: As a Senior Territory Service Representative at Blue Dart Express India, you will be overseeing all inbound and outbound operations at the Service Centre in SUH, Surat. Your main goal will be to guarantee timely, accurate, and profitable delivery services to customers within your designated territory. Key Responsibilities: - Provide exceptional service to customers by ensuring intact and punctual pickup and delivery of shipments, as well as connecting shipments collected from your assigned route. - Develop and expand your territory or route, foster business growth with existing customers, generate sales leads, and share relevant competition information. - Self-grooming and continuous enhancement of product and operations knowledge are essential aspects of your role. - Offer direction, guidance, and support to your team members, monitor team performance, identify key performers, mentor and coach subordinates for skill development, and ensure adequate staffing levels at the Service Centre. - Foster a high level of employee engagement and retain top performers within the team for sustained success. Qualifications Required: - Proven experience in logistics or express delivery operations. - Strong communication and interpersonal skills. - Ability to effectively manage and lead a team. - Knowledge of the local territory and customer base. - Commitment to continuous learning and skill development. (Note: No additional details of the company were mentioned in the job description.),