Sr. Technical Support Specialist

Opentext

5 - 8 years

8 - 13 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

apache linux web server content server troubleshooting customer service customer focus apache tomcat sql webtop technical support java service delivery lis j2ee html documentum dfc oracle sql server javascript incident management db dql wdk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Impact :

Sr. Technical Support Specialists along with ECM (Content Manager ) experience , are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective.

What the role offers:

What you need to Succeed:

5 - 8 years of prior experience working on relevant technologies
3+ years of Content Server concepts, Content Server troubleshooting,
Integration with Enterprise Connect
Focused on scoping problems and strong troubleshooting ability
University/College degree within a related discipline or equivalent work experience
Willingness to work in shifts during weekdays and on-call during weekends
OS - Win/Linux - OS fundamentals, Troubleshooting fundamentals, Logs
DB - MS SQL, Oracle - Write basic queries
Web Servers - IIS/Apache Tomcats

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