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Sr. Technical Support Specialist

Sr. Technical Support Specialist

Opentext

5 - 8 years

8 - 13 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

web server linux troubleshooting html aws linux server vmware esx server asterisk pbx microsoft azure dbms networking sql server apache tomcat mitel microsoft hyper-v microsoft teams technical support active directory postgresql sip cisco ucm

Work Mode

Work from Office

Job Type

Full Time

Job Description

YOUR IMPACT:

Sr. Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. Our Sr. Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions.

WHAT THE ROLE OFFERS:

Represent OpenText acting as first point of contact for all technical inquiries regarding CX-E.
Utilize exceptional written and verbal communication skills while supporting customers.
Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.
Act as a key point of contact for customer follow up and incident management, while maintaining updates and resolution.
Collaborate with various stakeholders to act as a trusted customer advocate
Contribute to the knowledge base by authoring and editing articles.

WHAT YOU NEED TO SUCCEED:

5 - 8 years of prior experience working on relevant technologies

Focused on scoping problems and strong troubleshooting ability
University/College degree within a related discipline or equivalent work experience
Willingness to work in shifts during weekdays and on-call during weekends.

PBX experience (SIP based telephony systems: Cisco UCM, Avaya, MS Teams, Mitel, Asterisk)
- Understanding of SIP
Good foundation/knowledge working with Windows OS/Linux OS, Windows and Linux Servers
Good knowledge of Web Servers and HTML (ie. Tomcat or MS IIS)
Experience working with relational DBMS (PostgreSQL and MS SQL Server)
Understanding of Networking principles and Active directory
Working experience with virtual environments and cloud environments (VMWare ESX, Microsoft Hyper V, Azure and AWS)

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Software Development

Waterloo ON

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Sr. Technical Support Specialist