Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Opentext
>
Sr. Technical Support Specialist

Sr. Technical Support Specialist

Opentext

5 - 8 years

8 - 13 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

web server linux troubleshooting html aws linux server vmware esx server asterisk pbx microsoft azure dbms networking sql server apache tomcat mitel microsoft hyper-v microsoft teams technical support active directory postgresql sip cisco ucm

Work Mode

Work from Office

Job Type

Full Time

Job Description

YOUR IMPACT:

Sr. Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. Our Sr. Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions.

WHAT THE ROLE OFFERS:

Represent OpenText acting as first point of contact for all technical inquiries regarding CX-E.
Utilize exceptional written and verbal communication skills while supporting customers.
Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.
Act as a key point of contact for customer follow up and incident management, while maintaining updates and resolution.
Collaborate with various stakeholders to act as a trusted customer advocate
Contribute to the knowledge base by authoring and editing articles.

WHAT YOU NEED TO SUCCEED:

5 - 8 years of prior experience working on relevant technologies

Focused on scoping problems and strong troubleshooting ability
University/College degree within a related discipline or equivalent work experience
Willingness to work in shifts during weekdays and on-call during weekends.

PBX experience (SIP based telephony systems: Cisco UCM, Avaya, MS Teams, Mitel, Asterisk)
- Understanding of SIP
Good foundation/knowledge working with Windows OS/Linux OS, Windows and Linux Servers
Good knowledge of Web Servers and HTML (ie. Tomcat or MS IIS)
Experience working with relational DBMS (PostgreSQL and MS SQL Server)
Understanding of Networking principles and Active directory
Working experience with virtual environments and cloud environments (VMWare ESX, Microsoft Hyper V, Azure and AWS)

More Jobs at Opentext

Sr. Software Engineer

Hyderabad

7 - 13 yrs

INR 9 - 15 Lacs

Technical Marketing Manager

Bengaluru

12.0 - 17.0 yrs

INR 8 - 12 Lacs

Lead Software Engineer

Bengaluru

5.0 - 10.0 yrs

INR 25 - 30 Lacs

Sr. Software Engineer

Bengaluru

5.0 - 10.0 yrs

INR 6 - 10 Lacs

Quality Assurance and Automation Engineer

Bengaluru

3.0 - 8.0 yrs

INR 5 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Opentext

Software Development

Waterloo ON

Login to

Please Verify Your Phone or Email

Confirm Action

Sr. Technical Support Specialist