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Sr Technical Support Engineer - Cloud Security

Sr Technical Support Engineer - Cloud Security

Crowdstrike

3 - 8 years

5 - 10 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

computer science linux analytical customer support windows operations information technology technical support recruitment sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally. The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment. The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success.

What You ll Do:

Work in a 24x7 dynamic and exciting technical environment as part of a talented team with relentless focus on delighting our customers, partners and teammates.
Demonstrate ownership of customer s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers.
Communicate effectively with internal and external stakeholders.
Work with Product experts/Engineering to fix bugs or enhance product features.
Manage time and work to meet or exceed operational goals.
Learn cutting edge technologies and new product features
Create/Share Knowledge articles and contribute to mentoring/training efforts.
May be scheduled to work on shifts/weekends/holidays as per the business requirement.

What You ll Need:

Bachelors degree in Computer Science, Information Technology, Cyber Security, or related field
3-8 years experience in Product Technical support role supporting Global enterprise customers
Customer management capabilities, ability to handle priorities, Ability to lead technical discussions with customers, Ability to communicate technical concepts to non-technical audiences.
Outstanding oral and written communication skills.
Commitment to continuous learning and staying updated with new product features.
Customer focus, Analytical thinking and Logical troubleshooting aptitude.
Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments

Product Specialization Domain (Cloud Security):

Strong knowledge of major cloud platforms like AWS, AZURE, GCP. Deep knowledge of cloud constructs like IAM, CloudFormation, VPC, Subnets, NACLs, Security Groups, Lambda function etc. Knowledge of different cloud services like ec2, Databases, etc.
Understanding of cloud-native security concepts like cloud vulnerabilities, misconfigurations.
Proven experience in troubleshooting and diagnosing issues at Linux operating system level.
Knowledge of Docker, Kubernetes, helm charts, YAML for troubleshooting application deployments.
Knowledge of Database Query language (SQL) and Regex
Third Party tool integrations, API troubleshooting.
Performance Tuning and Optimization
Proficiency in at least one scripting language (Python, PowerShell, Shell)

Bonus Points:

Security Certifications, Product specific certifications
Knowledge of MITRE ATT&CK framework
Experience with Version control systems (Git)
Understanding of security best practices and compliance requirements

#LI-NR1

Benefits of Working at CrowdStrike:

Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified across the globe

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Sr Technical Support Engineer - Cloud Security