Sr Technical Support Engineer

Job Description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role We are seeking a Senior Technical Support Engineer to join our Advanced Process Control (APC) Technical Support team. The ideal candidate should be able to learn new concepts quickly, be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. Your Impact Assignments will be varied. Your time will be divided between solving customer problems with our APC software via telephone/web, deploying APC software, delivering high quality training on our APC product line and other department projects as needed. Provide customer specific reviews, health checks and guidance to holistically solve customers business problems. Provide specific recommendations for customers to achieve more business value from our products. Drive improvement in our APC software. Provide your own ideas and bring customer feedback to the RD team to make our products better. Serve as a key focal point for problem escalation and resolution. Develop and maintain APC training course materials and curriculum to include newly released functionality and the latest trends in APC methodology. Author white paper solution articles for publication to the user community through our support web knowledge base. Test pre-released versions of AspenTech software. Travel to customer sites if required. Travel is usually less than 30% and may occasionally be international. Training Delivery Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer. Knowledge transfer sessions for internal staff on technical issues. Sales support Provide necessary Sales Support by Demonstrating Product functions, Demo and presentation. What Youll Need 5 - 7 years of overall experience in the process industries, including at least 2 years working with advanced process control applications such as Aspen DMC+, DMC3, or comparable tools. Must have completed at least one full APC project lifecycle , from design through implementation. Education Engineering Degree B Tech / BE in Chemical / Process Engineering / Petroleum Engineering [or] Instrumentation is minimum. Master s degree or higher qualification is advantage. Technical Skills Experience in Advanced Process Control Technology / Process controller tuning / Plant Operations through Control System is required. Excellent troubleshooting experience in IT / Network environment for application configuration and setup. Knowledge about PID loop tuning, Plant performance monitoring, exposure to MES and related technologies are added advantage. Experience in Teaching or training delivery is added advantage. Soft Skills Excellent Communication Skills in English and writing Skills are essential for the Job. Interpersonal and Customer relationship skills. #LI-RK1