Sr Technical Operation Engineer

Job Title: Sr Technical Operations Engineer

Location: Gurgaon

Experience: 4-6 Years

About Us

Comviva is a global leader in digital platform and solutions. It is a 100% subsidiary of Tech Mahindra and is part of the $21 Billion Mahindra Group, one of the most respected brands in India. Recognized by leading research firms like Gartner, Forrester, IDC, and Juniper Research, Comviva has earned numerous industry awards for innovation and workplace excellence.

• Global Digital Solutions Leader: Serving 130+ customers in 90+ countries, impacting 2 billion lives on the planet.


• Tech-Driven Innovation: A Tech Mahindra company with strong R&D focus, proud owners of 70+ patents.


• People-First Culture: Fosters innovation, inclusion and growth to drive an impactful career.

Why Join us

• Be a part of one of the most trusted and aspirational global brands - Mahindra Group


• Career at Comviva gets agility of a startup with the financial muscle of a large enterprise


• Thrive in a flexible, empowering culture with a high-performing team, shaping a global tech brand.

Key Accountabilities

• Level 2 Application support


• Subject Matter Expert with deep understanding of Telecom VAS Network. In depth knowledge of various telecom protocols and nodes in infrastructure.


• Have worked on VAS platform with hands on experience on Level 2 support for any voice, messaging or data application.


• Maintain service uptime & SLA as committed. Capacity planning & Redundancy management.


• Root cause analysis & implement various recommendation as suggested by engineering teams.


• Vulnerability closures. Implement various hardening procedures for security prospective.


• Application Support, Deployment of Release, patches & fixes on Platform.


• Carry out system audit with Internal and External teams. Provide input to Regulatory and other govt bodies related to application compliance. Provide valid justification for non-compliance cases.


• Configuration and troubleshooting of Linux environments (clustering, high availability, load balancing etc.). Exposure to working with various WebServers (Apache, Tomcat, Jboss).


• Analyse server performance, perform tuning and ensure high availability & stability of platform.


• Scripting Languages (Python/Perl/Shell) knowledge.


• Project Management and customer management.

Key Skills

Analytical Skills and VAS operations Knowledge:

• Should have hands on experience on Linux platform, should be able to troubleshoot issues related to Application & Linux environments (clustering, high availability, load balancing etc.).


• Should have worked with any RDBMS. Hands on experience with MySQL preferred.


• Good understanding of Telecom domain, GSM architecture, VAS. Exposure to SIP & 4G Networks.


• Networking - Concepts, basic protocols, devices used, and different topologies used.


• Understanding on SS7 and SIP standard call flow and deep knowledge of ss7 protocols (MTP/ISUP)


• End to end CRBT Call flow SS7, SIP/RTP


• Understanding on GCS and USER PLAN


• Understanding of HLR, IN and SMSC network components


• Experience in Networking & Cluster

Knowledge on Cloud Architecture

• Knowledge of private and public cloud


• Hands on experience AWS cloud


• Cloud Security/IAM Management in AWS


• Object Storage Options


• Amazon EC2


• Load Balancing, Auto-Scaling, and Route 53


• Database Services and Analytics


• Networking and Monitoring Services


• Applications Services and AWS Lambda


• Configuration Management and Automation


• Maintaining disaster recovery

Behavioral skills

• Should be able to work in 24*7 shifts.


• Good customer handling capabilities and should have good communication skills.


• Comfortable in interacting with external vendors and internal customers, should have good interpersonal skills.


• Should be a team player and coordinate well between Internal and External teams