Job
Description
As a Senior .NET Production Support Analyst at Zinnia, you will play a crucial role in ensuring the stability, availability, and reliability of .NET-based applications in a production environment. Your responsibilities will include: - Serving as the senior-level point of contact for production support of .NET-based applications. - Monitoring application health, system performance, and job schedules using monitoring tools and logs. - Triaging and resolving incidents by identifying root causes and coordinating with development, QA, and infrastructure teams. - Managing the incident lifecycle using tools such as ServiceNow, including escalation, resolution tracking, and documentation. - Participating in release and deployment activities, including pre- and post-deployment validations and rollback planning. - Analyzing recurring issues and recommending or implementing long-term fixes or process improvements. - Collaborating with business users to understand issues and ensure timely resolution and communication. - Maintaining support documentation, knowledge base articles, and runbooks to enhance operational readiness. - Ensuring compliance with change control, security, and audit requirements in the production environment. - Supporting on-call rotations and responding to critical incidents during off-hours as needed. Qualifications required for this role include: - 5+ years of experience supporting .NET-based applications in a production support or application support role. - Proficiency in SQL Server knowledge in designing and developing SQL queries. Familiarity with Mongo DB, NService Bus. - Expertise in building Restful APIs. - Experience working with C#, React JS, Angular, and JavaScript. - Demonstrable experience in systems architecture and N-tier application development using Microsoft technical stack SQL server. - Solid understanding of .NET framework architecture and application components (IIS, Windows Services, APIs). - Familiarity with tools such as Splunk, AppDynamics, Azure Monitor, or similar for log analysis and system monitoring. - Basic knowledge of SQL Server and the ability to run queries for troubleshooting. - Strong problem-solving skills with the ability to manage high-pressure, high-impact situations. - Excellent verbal and written communication skills with the ability to explain technical issues to non-technical stakeholders. - Experience working within ITIL-based environments and using ticketing systems like ServiceNow or Jira. - Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience). At Zinnia, you will be part of a leading technology platform dedicated to accelerating life and annuities growth, simplifying the insurance products experience, and enabling more people to protect their financial futures. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. Join us in our commitment to be bold, team up, and deliver value. As a Senior .NET Production Support Analyst at Zinnia, you will play a crucial role in ensuring the stability, availability, and reliability of .NET-based applications in a production environment. Your responsibilities will include: - Serving as the senior-level point of contact for production support of .NET-based applications. - Monitoring application health, system performance, and job schedules using monitoring tools and logs. - Triaging and resolving incidents by identifying root causes and coordinating with development, QA, and infrastructure teams. - Managing the incident lifecycle using tools such as ServiceNow, including escalation, resolution tracking, and documentation. - Participating in release and deployment activities, including pre- and post-deployment validations and rollback planning. - Analyzing recurring issues and recommending or implementing long-term fixes or process improvements. - Collaborating with business users to understand issues and ensure timely resolution and communication. - Maintaining support documentation, knowledge base articles, and runbooks to enhance operational readiness. - Ensuring compliance with change control, security, and audit requirements in the production environment. - Supporting on-call rotations and responding to critical incidents during off-hours as needed. Qualifications required for this role include: - 5+ years of experience supporting .NET-based applications in a production support or application support role. - Proficiency in SQL Server knowledge in designing and developing SQL queries. Familiarity with Mongo DB, NService Bus. - Expertise in building Restful APIs. - Experience working with C#, React JS, Angular, and JavaScript. - Demonstrable experience in systems architecture and N-tier application development using Microsoft technical stack SQL server. - Solid understanding of .NET framework architecture and application components (IIS, Windows Services
