Sr. Service Engineer

Overview of Providence:

At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone-regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future-today.

Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington in United States.

Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stack spread across Microsoft, Oracle, JAVA, Python and many new open sources.

Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud.

Job Responsibilities

The ServiceNow lead developer will be responsible to partner with the ServiceNow business analyst and development team to transform the requirements into a viable solution.

E

Responsibilities

• 6-9 years experience in ServiceNow Product suites in developing and designing solutions
• A must experience in solutions development in areas of ITOM (Discovery, CMDB, Service Mapping, CSDM and Event Management) and Enterprise Architecture(EA) [formerly Application portfolio management(APM)]
• Analyze business problems to design and document solutions up front with technical and creative teams
• During requirements sessions, provide recommendations to streamline and optimize processes, align with the overall framework.
• Prepare technical documentation for requirements, including form layout, fields, and workflows.
• Partner with the ServiceNow business analyst and development team to determine the best technical solution to address the requirements.
• Perform testing in pre-Prod environments to ensure that the documented requirements are met. Defines test cases and acceptance criteria.
• Assist with the development and delivery of end user training.
• Perform lead solution activities related to the continued growth of the ServiceNow deployment.
• Responsible for handling support and enhancement requests of respective modules work.
• Perform code reviews and ensure standard practices are followed.
• Understand corporate strategic plans and fundamental business activities of the Providence.

Skills

• Experience with development and implementation of ServiceNow specializing in ITOM (Discovery, CMDB, Service Mapping, CSDM and Event Management) and Enterprise Architecture (EA) [formerly Application portfolio management (APM)]
• Proficiency in Service Mapping to create and maintain accurate service topology maps, pattern based, tag based mapping
• Experience with Event Management, including configuring event rules, alert correlation, and integration with monitoring tools (e.g., SolarWinds, Splunk, Dynatrace).
• Hands-on experience with Cloud Management for provisioning and managing multi-cloud environments (AWS, Azure, GCP).
• Knowledge of Orchestration for automating IT processes and integrating with external systems via REST/SOAP APIs.
• Proficiency in aligning ITOM and EA processes with CSDM to ensure consistent data structures and relationships across business, application, and technical services
• Good hands-on scripting, ACL's, business rules, portal development
• Quick thinker, technical consultant and great coding skills
• Effective prioritization, negotiation skills and high energy
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level).
• Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
• Strong analytical and problem-solving skills
• Knowledge of agile methodology.