Sr. Service Delivery Manager

Job Description

Customer Service and Support Location Thane, India Job Title: Sr. Service Delivery Manager Job Description We are looking for a seasoned Operations professional for Vietnam. The identified resource is expected to manage the delivery & operations for a Delivery client. This individual will lead client engagement and will be fully responsible for delivering to client SLAs. He / She will proactively engage / work with all support functions - Hiring, Training, Quality (transactional & process improvement), Finance for success of the account. He is responsible for Employee Engagement, Retention, mapping career paths, employee development and create a culture of ownership amongst staff. He / She will be responsible for financial performance of the account. Key Responsibilities: Service Delivery – achieving all key contractual SLAs Day to day Client management Lead all client and internal calls for the process, single point of contact Direct WFM, Training and other shared services for optimum functioning of account Single point of contact for all financial decisions regarding the account Manage attrition and career planning of all employees within span of control Grow account strategically to increase top line for the organization Manage and improve profitability of the account Ensures continuous improvement in service delivery through Process Improvement Initiatives Location: India Thane - G-Corp, Maharashtra Language Requirements: Time Type: Full time2025-06-30 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents