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Concentrix
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Sr. Representative, Human Resources

Sr. Representative, Human Resources

Concentrix

1 - 4 years

2 - 3 Lacs

Gurugram

Posted:2 weeks ago| Platform:

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Skills Required

Communication Skills Solving Queries Customer Service Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Assist staff using multiple communication through phone, email, and ticketing system. Resolve staff HR inquiries with a focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support. Independently utilize training and knowledge management system to address and resolve staff questions and concerns. Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all inquiries are accurately logged and traceable in the relevant help desk system. Maintaining excellent standards of integrity, professionalism, and confidentiality at all times, challenging those whose behaviors are not reflective of Concentrix culture and values Maintain partnership with HRBPs and HR COEs within your realm of responsibility Identify policy and training gaps in the business from queries received and recognize opportunities for innovation within the team and beyond, focusing on continuous improvement solutions. Responsible for proactively identifying and reporting gaps in the quality and accuracy of the Meet monthly KPI's Preferred candidate profile English Level required is (85%) or above (Fluent). Computer literate (Microsoft Office Suite and ability to learn other technology systems) Well-developed problem-solving skills, with the ability to construct, document and communicate answers to questions.

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Concentrix

www.concentrix.com

Business Process Outsourcing

Irving

250,000+ Employees

334 Jobs

Key People

Chris Caldwell

President and CEO
Kathy F. Hargrove

Chief Financial Officer
Rita S. Ronnfeldt

Chief Human Resources Officer

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Sr. Representative, Human Resources