Sr Product Manager - Technical, Priceless Platform

Owns and manages product documentation ensuring features description and associated documentation are clear and easily consumable Elicits and decomposes business requirements into platform requirements and user stories and shares those user stories with engineering teams Coordinates internal forums to collect and identify feature-level development opportunities Prioritizes the backlog Defines the acceptance criteria for user stories Recommends trade-off decisions on platform product features/depth of features/backlog items Enables self-service support and/or works to reduce overhead Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog May participate with the business in customer research to inform platform product feature needs Coordinates with interdependent teams on platform product requirements Keeps close to the design of the user experience Continuously monitors feature development at the feature level adjusting throughout implementation as needed Reviews product demo against acceptance criteria for the feature set Prepares launches and monitors feature performances, adoption, and operational health for feature sets Supports and participates in post-launch demos and reviews and ensures feedback is reincorporated into the feature Stays aligned with GTM plans for the feature set Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues Experience : Experience with technical product management and development teams Background or experience working with technology or software platforms Experience working directly with engineers to define and plan technical features Experience working across geos Experience working in a partner/client facing role Knowledge of e-commerce systems, Payments space and API technologies Ideally, have worked on AI powered features Experience working with Figma or other design tools would be beneficial Fast learner on both the technical and business side Is proactive and operates with a sense of urgency and can do attitude Strategic problem solver who can balance big picture strategy with detailed execution Ability to stay organized while handling competing priorities Extensive hands-on experience with developing technical roadmaps, story outlines, writing user stories, grooming product backlogs and coordinating/prioritizing conflicting requirements in a fast paced, constantly evolving environment Strong analytical skills