Sr Product Management Specialist - Customer Interaction Suite

As a Product Manager in Tata Communications" CIS-InstaCC team, your role involves driving product strategy, coordinating cross-functional teams, and delivering solutions to enhance business communications and customer engagement for contact centers. You will collaborate with Sales, Solution, Engineering, commercial & OEM-Partner teams to develop and implement product strategies aligned with market requirements. Your expertise in the Contact Center domain with a focus on CCaaS & CPaaS products will be crucial for the success of the role. **Core Responsibilities:** - Lead product planning and strategy for contact center solutions, aligning with Kaleyra's communication ecosystem and CCaaS multichannel - Omnichannel contact center capabilities. - Conduct market research, analyze customer needs, competitors, and industry trends in cloud communications and contact center technology. - Define product requirements, create roadmaps, and prioritize features to enhance the value and performance of contact center products. - Guide cross-functional teams through the product development lifecycle, ensuring alignment and timely execution. - Collaborate with stakeholders including customers, partners, and vendors for feedback and solution design. - Oversee product launches, positioning, pricing, and marketing for new contact center functionalities and upgrades. - Monitor product performance and quality, incorporating continuous improvements based on customer and operational feedback. **Required Skills & Qualifications:** - Hands-on experience or deep knowledge of CPaaS messaging, voice, and omnichannel communication platforms. - Experience in implementing or managing multichannel contact center solutions (voice, chat, email, social media). - Strong project management, stakeholder communications, and team leadership capabilities. - Technical skills in cloud communications, APIs, and workflow automation relevant to contact centers. - Analytical mindset for market, customer, and competitor analysis. - Proven track record in successful product lifecycle management for SaaS or enterprise software. - Expertise in JIRA, Confluence, Figma, and other product management tools. **Preferred Qualifications:** - Bachelor's degree in engineering, computer science, or a related field with 5-8 years of experience as a product manager, ideally within communications, contact center, or SaaS environments. - Demonstrated ability to design and deliver innovative features that enhance customer experience and operational efficiency in contact center products. - Experience with network transport and carrier environments would be advantageous. - Working knowledge of Generative AI in Contact Center and CPaaS is a plus.,