Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Job Title: Senior Manager - Service Delivery
Location: Hyderabad
Candidate expectations:
15+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations.
5+ years of leading programs with minimum headcount of 300-400 FTEs across the 24/7
Experience of working with technical clients (domain / industry / customer) with expertise in Technical Support will be preferred.
Candidate to have some prior experience in managing technology-based businesses with very high customer service orientation
Proven track record in leading and motivating large teams, with the ability to attract and nurture talent
Demonstrated success in exceeding performance metrics and contractual obligations
Experience in building relationships within a matrix-driven organization
Strong client-facing communication and negotiation skills
Analytical acumen to streamline complex processes
MBA/ PG Degree would be an advantage
Golden Opportunities
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