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Herbalife International
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Sr. Manager, Customer Success - India

Sr. Manager, Customer Success - India

Herbalife International

5 - 7 years

12 - 16 Lacs

bengaluru

Posted:15 hours ago| Platform:

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Skills Required

consumer research training interpersonal skills sales customer retention customer experience customer complaints distribution network quality documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

We re seeking a

Customer Success Manager

to support our distributor network and drive business growth by enhancing customer value and experience. The role involves analyzing customer data, conducting product demos, and ensuring smooth transitions from sales to service. You ll build long-term relationships, implement revenue-boosting programs, and reduce churn. Collaboration across teams and timely resolution of customer concerns are key. Ideal candidates bring 15+ years of marketing experience, strong interpersonal skills, and a passion for customer success.

HOW YOU WOULD CONTRIBUTE:

Establish clear customer retention goals
Process landmarks for the customers and distributors to work toward
Assist customers with setting up and navigating programs or software
Promote the value of the product
Upsell services and products with the brand image
Promote value through customer experience
Assist in creating training courses and educational materials
Review customer complaints and concerns and seek to improve customer experience
Stay abreast with latest tools, trends, and protocols; Engage with marketers across segments to employ guidelines for consumer research.
You will be working cohesively with other functions and collaborating constructively with peers
Present high-quality documents to leadership
Work effectively in a fast paced work environment, where multitasking while maintaining quality and attention to detail are the norm

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

Proven work experience as a Customer Success Manager or similar role
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and develop positive business relationships
Technical skills required, as they relate to the use of the product or service
Accountability and personal organization are crucial
Experience in leading a diverse group and training each according to company standards
15+ years of marketing & consumer experience, with minimum of 5 years in a managerial position.
Degree or equivalent experience in communications or marketing is preferred

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Sr. Manager, Customer Success - India