Sr. Insurance Associate

Position responsible for customer conversation over email. Ensure triaging of email requests to correct department and timely response (over email) to End Customers / Brokers on their queries related to requested documents Bills, Renewal Letters, Certificates, Enrollment letters etc. Communicate status to group policy owners (end customers) & Brokers.

Job Responsibilities

Essential Functions

• 
  Communication skills – should be able to read and interpret emails / business documents and communicate with customers (End Customers & Brokers)

• Excellent written communication skills (email writing skills)

• Ability to comprehend

• Escalate issues if required

• Data gathering ability/ Eye for detail

• Teamwork/ Managing Self / Adaptability

• Ability to work successfully in production driven environment

• Adaptability to change

• Ability to work on routine/standardized transactions

• Adaptability to change

• Self-disciplined and result oriented

• Ability to manage multiple tasks prioritizing effectively.

• Ability to find creative and innovative solutions to business problems

• Ability to offer innovative ideas to polish detailed, metric based reports and simplifies the “at a glance” information.

• Proven knowledge of MS Excel, Word & Power Point

• Ability to work with multiple stakeholders across mandatory

• Self-motivated, Self-disciplined, result oriented, well organized, and flexible with a sense of urgency approach Must be flexible to mirror / overlap US Daytime work hours

• Teamwork/ Managing Self / Adaptability

• Adaptability to change

• Ability to manage multiple tasks prioritizing effectively

• Ability to proactively escalate issues when required

• 
  Ability to comprehend emails

• Knowledge about the Insurance industry in US

• Knowledge about US Culture

• 
  Ability to continually work in a challenging environment.

• Knowledge of MS Office - Excel, Power Point, Word

• Self-initiated and zeal for continuous improvement

• Should be able to present effectively

• Ability to manage multiple tasks prioritizing effectively