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Beckman Coulter
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Sr. Field Service Engineer

Sr. Field Service Engineer

Beckman Coulter

5 - 10 years

7 - 12 Lacs

kolkata

Posted:1 day ago| Platform:

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Skills Required

medical devices diagnostics analytical patient care manager technology customer support customer complaints remote support solution architecting preventive maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Company

In our line of work, life isn t a given - it s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we re located. Creating impactful innovations like ours, doesn t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we re working at the pace of change to improve patient lives with diagnostic tools that address the world s biggest health challenges.

This position is part of the Service team located in Bangalore and will be working remotely in managing the customer base in the region.

In this role, you will have the opportunity to:

Respond to customer complaints in the region; evaluate and resolve problems of the customer in coordination with other stakeholders.

Attending Installation, breakdown calls, Preventive maintenance, Technical upgrades, analyses, Product demonstration and User Training and reviews findings to determine the solution to the problem that the customer demands in coordination with other stakeholders. Maintenance Service call attendance across the region

Generating service revenue through sale of Spares, Live Care Packs, Live Connect Remote Support Yearly Service kit.

Provides customers with regular feedback on their service requests; develops and maintains relations with customers via service visits and develop healthy customer support.

The Essential requirements of the job include:

Degree/Diploma in Biomedical Engineering, or related field is preferable.
5+ years prior field experience in medical devices industry or related field will be an advantage.

F amiliarity with electrical or mechanical procedures that may have an effect on the products being purchased.

Excellent communication skills both written and verbal in order to relay the problem and solution to customers. Good analytical and problem-solving skills

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Sr. Field Service Engineer