Sr. Executive - Customer Support

Role Overview: The Customer Support Executive will be responsible for managing the university’s central helplinenumber, handling inbound and outbound calls, responding to queries from prospective students, currentstudents, parents, government officials, industry partners, and the general public. The role involvesproviding accurate information, resolving concerns, and ensuring prompt escalation to relevantdepartments when needed.

Key Responsibilites:

• Handle incoming calls through the university helpline number in a professional and courteous manner.
• Address queries related to- Admissions – program details, eligibility, application process, important dates, scholarships, etc.
• Address queries related to- Existing Students – academic schedules, examination details, results, grievances,certificates, etc.
• Record all queries and complaints in the call log system accurately and maintain proper documentation.
• Coordinate with internal departments to route calls or follow up for query resolution.
• Ensure adherence to university communication protocols and maintain confidentiality.

Qualifications & Skills Required:

• Bachelor’s degree in any discipline. (Preference for candidates with background incommunication, administration, or customer service.)
• 1–3 years of experience in a customer support or front-desk role, preferably in the educationsector or service industry.
• Excellent verbal communication skills in English and Hindi; knowledge of regional languageswill be an added advantage.

Job Location: Salt Lake, Sector 5, Kolkata

About Medhavi Skills University: Medhavi Skills University (MSU) is a government-notified private skills university established undera State Act in Sikkim, dedicated to promoting quality skill education and entrepreneurship integratedwith higher education. As a pioneering institution in the convergence of the skilling ecosystem withhigher education, MSU aligns with the National Education Policy, 2020 (NEP 2020). Recognized bythe UGC and established in 2021, MSU collaborates with industries and Skill Development Institutesto offer work-integrated courses, embedding on-the-job internships and training within the curriculum.MSU is a recognized Awarding Body under the National Council for Vocational Education &Training (NCVET) and is empanelled with the Directorate General of Training (DGT). As an anchoruniversity partner with the National Skill Development Corporation (NSDC) and the ProjectManagement Unit (PMU) of NSDC International, MSU is committed to preparing youth for the futureworkspace by co- working with industry partners to design and implement demand-driven programs.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person